Ratings based on 385 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Milwaukee
Posted 23 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Derrick D., AGM, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 18 Nov 2024
Despite calling to confirm reservations and informing staff we would have a late arrival and one of our party had already checked in online, when we arrived at 1:30 am we were told our reservations were cancelled because Expedia tried to put a $1 transaction on my friend's card which was locked!!! The clerk had no idea what to do and spent the next 1.5 hours discussing the situation on the phone. He finallly got a room for me and told my 2 friends he had no more. We all had to use 1 room and did got get into it until 3:13 AM.
Comment from Hotel Management
23 Nov 2024 by Derrick, AGM, Hotel Management
Thank you for your feedback and we apologize for the inconvenience.
by A verified traveler
Posted 16 Nov 2024
Staff was incredibly friendly and hotel was clean. 10th floor bar and balcony had an incredible view of the lagoon.
Comment from Hotel Management
17 Nov 2024 by Derrick, AGM, Hotel Management
Awwwww, thank you for staying with us. It was an amazing experience serving you as one of our guests.
by A verified traveler
Posted 11 Nov 2024
Area was dirty and lagoon scummy
Comment from Hotel Management
17 Nov 2024 by Derrick, AGM, Hotel Management
Thank you for your acknowledgement. We will notify the City of Miami.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Derrick, AGM, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 8 Nov 2024
Great staff
Comment from Hotel Management
11 Nov 2024 by Derrick, AGM, Hotel Management
Thank you. We are glad you enjoyed your stay with us.
by A verified traveler
Posted 7 Nov 2024
Airport shuttle operates til 11pm
Only an issue because property addresses on Expedia and GPSs are different
Comment from Hotel Management
11 Nov 2024 by Derrick, AGM, Hotel Management
Thank you. We are glad you enjoyed your stay with us.
by A verified traveler
Posted 30 Oct 2024
Great clean properties, breakfast is very good compared to other free breakfasts.
Comment from Hotel Management
11 Nov 2024 by Derrick, AGM, Hotel Management
Thank you. We are glad you enjoyed your stay with us.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Derrick, AGM, Hotel Management
Thank you. We are glad you enjoyed your stay with us.
