Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Assistant General Manager, Hotel Management
Dear Robert, We are delighted to know that you thoroughly enjoyed your stay; we love to make our guests feel right at home. Thank you for all of your generous compliments, and we hope to have the pleasure of welcoming you to SpringHill Suites Miami Downtown/Medical Center again soon.David Herrera Assistant General Manager
by A verified traveler from Hazel Crest
Posted 21 Nov 2024
The rooms were very clean, spacious and comfortable. The service was excellent! I will definitely stay there again.
Comment from Hotel Management
22 Nov 2024 by Assistant General Manager, Hotel Management
Dear Dyesha, We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We also appreciate you mentioning that our team members helped make your stay even more memorable. We strive to provide the best service, and when our valued guests recognize this, it means the world to us. We will enjoy sharing your kind compliments with all of them. Thank you for being our guest at SpringHill Suites Miami Downtown/Medical Center. It is always a joy to see our guests are excited about returning; we look forward to it!David Herrera Assistant General Manager
by A verified traveler
Posted 19 Nov 2024
so dirty
Comment from Hotel Management
20 Nov 2024 by Assistant General Manager, Hotel Management
Dear Julio, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.David Herrera Assistant General Manager
by A verified traveler
Posted 19 Nov 2024
Nice stay for Cruise
Comment from Hotel Management
20 Nov 2024 by Assistant General Manager, Hotel Management
Dear Charles, We are delighted you chose to stay with us at SpringHill Suites Miami Downtown/Medical Center. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.David Herrera Assistant General Manager
by A verified traveler
Posted 19 Nov 2024
I was happy to check in at 10am. This is easy proximity to hospitals in the area and a short drive to Miami downtown.
Comment from Hotel Management
19 Nov 2024 by Assistant General Manager, Hotel Management
Dear Eduard, Thank you for choosing SpringHill Suites Miami Downtown/Medical Center and also for your review. We are glad our location was convenient for everything you wanted to do on this visit. We hope to welcome you again soon.David Herrera Assistant General Manager
by A verified traveler
Posted 8 Nov 2024
Thanks
Comment from Hotel Management
22 Nov 2024 by Assistant General Manager, Hotel Management
Dear Arthur, We appreciate you taking the time to leave your generous rating regarding your recent visit to SpringHill Suites Miami Downtown/Medical Center. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. David Herrera Assistant General Manager
by A verified traveler
Posted 19 Oct 2024
Appreciated the delivery area and dining areas
Comment from Hotel Management
19 Oct 2024 by Assistant General Manager, Hotel Management
Dear Bramble, Thank you for the great review of our newly refreshed and updated hotel on behalf of all of us at SpringHill Suites Miami Downtown/Medical Center. We are glad you enjoyed your stay. Thank you again for choosing us for your visit to the Miami area, and we look forward to accommodating you again soon.David Herrera Assistant General Manager
by A verified traveler
Posted 17 Oct 2024
The property worked very well for me
My brother had surgery and Hotel is only few minutes away from Hospital
Comment from Hotel Management
18 Oct 2024 by Assistant General Manager, Hotel Management
Dear Helen, We know it is not easy to be away from home, especially when it involves a hospital stay for a loved one. It is gratifying to know that our team members could make you feel comfortable and well cared for during your entire stay. Thank you for choosing to stay at SpringHill Suites Miami Downtown/Medical Center and providing your feedback. It was a pleasure hosting your visit, and we hope that you will stay with us again the next time you are in the area.David Herrera Assistant General Manager
by A verified traveler from Orlando
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Assistant General Manager, Hotel Management
Dear Scott, We are delighted you had an outstanding stay at SpringHill Suites Miami Downtown/Medical Center and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.David Herrera Assistant General Manager
by A verified traveler
Posted 9 Oct 2024
The odor of mildew in room is heavy! My sister and I woke up with coughing and burning sinuses. THE WALLPAPER IN BATHROOMS IS BLACK MOLDED
Issues and photos sent to Blanca Benade as requested by her. Waiting for response
Evacuees 🙏
Comment from Hotel Management
11 Oct 2024 by Assistant General Manager, Hotel Management
Dear Denise, We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the concern you and your sister had in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention, and we hope to have another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.David Herrera,Assistant General Manager
