Ratings based on 970 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Fran, Hotel Management
Dear Toniclei: Thank you for your rating, I see that you rate us i-5 without any explanation of where we fell short,, however thank you for your business.
by A verified traveler
Posted 9 Dec 2024
The Sonesta was a great hotel ! It was gated which made the property super safe. Our room was cleaned to perfection. Staff was super sweet overall but there was one particular manager that had a horrible attitude no matter what day/time it was. Food was great and managing getting to and from our room was east despite one of the elevators being broken. I loved that there was a shuttle for the airport which allowed me to keep a couple of dollars in my pocket in uber fees. Overall 9/10 and would stay here again.
Comment from Hotel Management
10 Dec 2024 by Fran, Hotel Management
Dear Akilah: Thank you very much for your feedback, we are happy to hear that you were super safem room were clean, as well as food were great,. on another note we apologized with the elevator issues as well as whomever the manger were, we appreciate you and your business and looking forward on seeing you soon again should you be in town
by A verified traveler
Posted 9 Dec 2024
Very clean, modern, look to be recently renovated room.bar and restaurant were nice and service excellent.
Comment from Hotel Management
10 Dec 2024 by Fran, Hotel Management
Dear Breanda: Just wanted to say thank you for taking the time to give us your feedback. we are happy to hear that service were excellent, we appreciate you and your business and looking forward on seeing again should you be in town
by A verified traveler
Posted 8 Dec 2024
Appreciated the 4am shuttle but one of the elevators was down and the air condition in the main areas leading to the room was extremely cold.
Bathroom and room were clean.
Hotel was basic and provided close accommodation to rhe airport. Some shopping was also in close proximity (Marshalls, DSW, Burlington, Five Below, Ross Dress For Less
Comment from Hotel Management
10 Dec 2024 by Fran, Hotel Management
Dear Korice: Thank you for your feedback, your information that you provide in regards to AC was very cold, we are very sorry about that, however your feedback is very important and will be brought up to the management team
by A verified traveler
Posted 7 Dec 2024
Disappointed that I had to pay for parking when I already paid for long term
Comment from Hotel Management
10 Dec 2024 by Fran, Hotel Management
Dear Brigit: Thank you very much for your feedback, we see that you mentioned that you had to pay parking twice,, long term parking is paid online to leave your vehicle, staying in hotel is a separate charged
by A verified traveler
Posted 2 Dec 2024
Safe environment
Comment from Hotel Management
2 Dec 2024 by Fran, Hotel Management
Dear Roman: Thank you for your feeback, we appreciate you and your business and hopefully we will see you again should you be in the miami area again
by A verified traveler
Posted 2 Dec 2024
Looks recently remodeled. Great staff.
Comment from Hotel Management
2 Dec 2024 by Fran, Hotel Management
Dear Timothy: Thank you very much for your feeback, we are very happy to hear that the staff were great, we do appreciate you and your business and lookinf forward on seeing you again should you be in the Miami area
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Fran, Hotel Management
Dear Torian: Thank you very much for your rating, although you did not leave a feedback we appreciate you and your business,
by A verified traveler
Posted 24 Nov 2024
Good
Comment from Hotel Management
25 Nov 2024 by Fran, Hotel Management
Dear Salama: Thank you for your rating, although you did not leave a feedback we appreciate you and your business
by A verified traveler
Posted 22 Nov 2024
Veey clean and quite please
Comment from Hotel Management
24 Nov 2024 by Fran, Hotel Management
Dear Arlex: Thank you very much for your rating, we are very happy to hear that the room was clean and quiet, we do appreciate you and your business..
