Ratings based on 130 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2023
Over 2 1/2 hours to check in
Comment from Hotel Management
26 Oct 2023 by team , Hotel Management
We are really sorry for the wait. Check-in instructions were sent through Expedia and security had all the information about your arrival and registration ready.
by A verified traveler
Posted 30 Aug 2023
Overall not a horrible experience, but i won’t go back. The only parking is valet and it takes forever. The rooms (at least my room) was very old, brittle, bugs, and smelled. Good location, but like I said will never go back to this hotel.
Comment from Hotel Management
4 Sep 2023 by soleil team , Hotel Management
Our units are fumigated twice a week, they are delivered clean and in good condition. Your reservation was for a non-renovated regular studio
by A verified traveler
Posted 6 Aug 2023
30 minutes after checking in. My daughter sat down on the sofa in the room and she fell off and one of the sofa legs broke off. The window blinds we’re broken in many areas. The furniture and furnishings we’re so old. The place was unsafe. The pool was broken and not in operational uses for months.
Comment from Hotel Management
7 Aug 2023 by soleil team , Hotel Management
The room was fully functional and all expedia information before your reservation we inform that the pool will be closed. Everything in the apartment works, the futon was in good condition before you checked in.
by A verified traveler
Posted 10 Jul 2023
Comment from Hotel Management
11 Jul 2023 by team , Hotel Management
We responded to the air conditioning complaint with problems and it was resolved as quickly as possible. The unit was what was offered by expedia
by A verified traveler
Posted 12 Apr 2023
I liked the penthouse but didn't like the roaches that came with it.
Comment from Hotel Management
12 Apr 2023 by team soleil, Hotel Management
We are sorry for this inconvenience. All the units that we manage in the building are fumigated twice a week with a specialized company
by A verified traveler
Posted 12 Feb 2023
Did not like one thing. From check in to check out, not one positive element of the stay.
Comment from Hotel Management
12 Feb 2023 by team soleil, Hotel Management
We are truly sorry that your experience has not been good. We have different means of communication to solve any problem but we have never had any comments or complaints from you until now.
by A verified traveler
Posted 10 Dec 2022
by A verified traveler
Posted 10 Dec 2022
great apartment. perfect for a group of 3-5 to enjoy miami beach.
Comment from Hotel Management
10 Dec 2022 by team , Hotel Management
Thank you, we hope you come back soon
by A verified traveler
-10 out of 10, water from the ceiling and AC broke
Posted 8 Dec 2022 on Hotelsabsolutely horrible stay, the place was falling apart. The person never returned me a $300 refund and we got a very downgraded room. They claimed to have contacted me about the room being unavailable yet no notifications from hotels.com or email. The AC unit was broken and did not cool down any of the rooms. There was water in the kitchen all over the place and from the AC vent. The place was a mess and looked like someone just threw things all over the place. 0/10 don't go here and avoid at all cost as the manager is a liar.
Comment from Hotel Management
8 Dec 2022 by team soleil, Hotel Management
We are sorry for the inconvenience, we are going to review the offered refund.
by A verified traveler
Posted 7 Dec 2022
We stayed in 1bedroom apartment with three beds. It was the perfect size for family of four (2 and 4 years old kids). This room was nice and clean but the washing machine was moldy and the dishwasher didn't wash the dishes and was very noisy. We had to wait 10 minutes for hot water. It was really hard to wash our oily dishes after cooking.
The hotel seems very old. The area around swimming pool was dirty and it looked like nobody took care of it. There were only a few chairs for all guests of the hotel. Water in the swimming was dirty as well.
Beach was okay.
There is no restaurant/cafe/shops nearby (except these in the hotel) and you have to always travel by car.
The coffee in the small shop in the hotel was horrible.
There is a nice playground about 5 minutes walking south on boardwalk.
Comment from Hotel Management
7 Dec 2022 by soleil team , Hotel Management
We are sorry for the problem with the dishwasher and the washing machine, we have already reported it to maintenance so that it can be resolved immediately.
