Ratings based on 975 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The Shepley is two blocks from beautiful Miami Beach with beach chairs and towels to borrow. When you’ve had enough sun there are amazing restaurants all within a couple blocks. The hotel staff are friendly and helpful and do their best to give you the best experience.
Comment from Hotel Management
19 Nov 2024 by The Shepley team, Hotel Management
Thanks for your kind review. We hope to see you back soon. Warm regards
by A verified traveler
Posted 7 Nov 2024
The hotel is ok. We had room 204. At night the light from adjoined building is very bright. I could read a book in bed with all the lights off and blinds closed. The bathroom looks ok, but is not functional. Almost zero water pressure, the rain head didn’t work. There is no storage in the bathroom for personal affects… not even a toothbrush. The furniture in the lobby is also in need of a refresh. The morning breakfast was a nice surprise, and the front porch was enjoyable to sit on and have a coffee. The proximity to the beach and shopping is a positive, as are the staff that were always helpful.
Comment from Hotel Management
12 Nov 2024 by The Shepley team, Hotel Management
Thanks for your kind review. We appreciate your feedback as it help us improve our services. We are looking into these issues. Warm regards
by A verified traveler
Posted 4 Nov 2024
Staff were very helpful .Beds comfy .Breakfast included .Location good
Comment from Hotel Management
12 Nov 2024 by The Shepley team, Hotel Management
Thanks for your very kind review. We hope to see you back soon , Warm regards
by A verified traveler
Posted 3 Nov 2024
This was a lovely hotel just one block from the beach. Staff could tell I had a problem with stairs so allowed me to use the lift usually only for baggage. The breakfast was great. Lovely pastries and coffee and tea. And anything else you would want.
Comment from Hotel Management
12 Nov 2024 by The Shepley team, Hotel Management
Thanks for your very kind review. We hope to see you back soon , Warm regards
by A verified traveler from Playa Del Rey
Posted 28 Oct 2024
The property is very well maintained and the room was clean and nice with a huge bathroom. We had dropped our bags off earlier in the day and came back in the afternoon to find that they had left them in the out in the open lobby all day, very poor security/service. They didn't act like this was unusual. The overnight front desk clerk was helpful when we checked out very early in the morning. The location is very convenient, close to restaurants, bars and the beach.
Comment from Hotel Management
1 Nov 2024 by The Shepley team, Hotel Management
Thanks for your kind review. We are looking into this matter. We have a luggage storage room by the front desk, however when it is full and there are bags almost ready to check in , these are placed by front desk or behind it under surveillance by front desk clerk, bell boy and cameras. Warm regards
by A verified traveler
Posted 28 Oct 2024
Great location. Friendly staff. Shower heads not working correctly. Bottled water not available.
Comment from Hotel Management
1 Nov 2024 by The Shepley team, Hotel Management
Thanks for your review , we apologize for any inconvenience and we are looking into this issue. Warm regards
by A verified traveler
Posted 28 Oct 2024
The room is small. Other than that all are good.
Comment from Hotel Management
1 Nov 2024 by The Shepley team, Hotel Management
Thanks for your kind review. Please note that we also offer suites if you are looking for larger rooms and bathrooms. Warm regards and hope to see you back soon
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
1 Nov 2024 by The Shepley team, Hotel Management
Thanks for your kind review. We hope to see you back soon. Warm regards
by A verified traveler
Posted 25 Oct 2024
Great customer service and clean.
Comment from Hotel Management
1 Nov 2024 by The Shepley team, Hotel Management
Thanks for your kind review. We hope to see you back soon . Warm regards
by A verified traveler
Posted 15 Oct 2024
Beautiful small hotel, peaceful stay.
Comment from Hotel Management
15 Oct 2024 by The Shepley team , Hotel Management
Thanks for your kind review. We hope to welcome you back soon. Warm regards
