Ratings based on 609 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
I arrived in the afternoon and got charged an early check in fee despite the room being made up and sitting there empty (so just a blatant money grab) plus was then tagged an Expedia service fee so in the end the room rate wasn't so great. No towels in the room once I got there & the bath / shower when I used it leaked so much you have to the cover the floor in towels (once you get them) to soak up all the water. Just a crazy set up for the sink & bath tub.
by A verified traveler
Posted 18 Nov 2024
the place is very ran down and does not match the room description
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 11 Nov 2024
No trash bag, no extra towels and when we asked for trash bag, the lady at the front desk was telling us we have to wait till the morning. That’s disappointing. Also, the property isn’t safe. They let people in without IDs to show they stay in the hotel. That’s unprofessional and it’s just not safe. Get a better hotel and spend that extra money for your own safely.
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 3 Nov 2024
Better breakfast, Rafael was an amazing host fun and friendly… The staff was very helpful when we got locked out of our room
by A verified traveler
Posted 2 Nov 2024
Only good thing was the jacuzzi bath in room. The hotel was extremely dirty and the room itself was dirtier. The entire hotel smells of Fabuloso and it's actually makes you feel sick. The elevator is broken, you have to take these creepy stairs which smells like piss. The room was so filthy- hair, water stains and dust everywhere. The shower curtain had red stains on it... and there was no hook to hold up the shower head and you had to hold it yourself. No amenities, the bar wasn't open/serviced. Also it was very dark throughout the hotel. Overall, I do not recommend this hotel at all!
by A verified traveler
Posted 1 Nov 2024
The hotel was pretty and in a quiet location with a bus stop and a beach nearby.
Our room had a dirty floor. The bath/shower is in the bedroom, so no good if your travelling with teenage sons. The lift was out of service, and we jad a weekchair user in our party. There was no food at the breakfast buffet. They put a few slices of bread out and a pot of coffee at 7.30 then dont top up. I did see some eggs that were supposed to be boiled that diners had opened that were raw inside. We went to breakfast at 8 each morning and didnt get to eat. Our key card also had to be reactivated several times per day.
by A verified traveler
Posted 26 Oct 2024
Staff and service were good,But Kischa was the best.
by A verified traveler
Posted 23 Oct 2024
This a NO, NO… at checking in the reception was just on the call taking for hours on her personal phone. She was quietly rude. However when we eventually checked in. Our room was so dirty hair all over the room the sink walls were dirty with black stains. I immediately called and the receptionist and said they would send someone. The manger came in at night to took a video and yet no one came in for two full days. Also the Breakfast is crappy nothing , they even change the breakfast time unapologetically. Yet you have to beg them to bring out the crappy breads and butter. IF BOOK THIS HOTEL YOU ARE GONNA RUINE YOUR VACATION. Most of their staff are heartless. Although they have some good ones who tend to feel sorry about the situation, but the management is crappy.
