Ratings based on 1,449 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
It was good
by A verified traveler
Posted 26 Nov 2024
Right on the beach! 2 hour complimentary bike rentals the kids and I rode down the bike path along the beach to the south point. We were able to see a lot of the area without worrying about driving and traffic. Room is clean and comfortable. Staff is amazing!
by A verified traveler
Posted 26 Nov 2024
Amazing staff at the front
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Jakena, the team is sorry to learn that the experience may not have met your expectations. The intention is to create memorable stays for all guests. Your feedback is key in helping us improve. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Jesus, thank you for your splendid rating! We are thrilled you enjoyed your stay at Royal Palm South Beach Miami. It's wonderful to know that we could provide a memorable experience for you. Our team hopes to have the pleasure of welcoming you back for another exceptional visit soon!
by A verified traveler
Posted 21 Nov 2024
Mini bar was not cool. AC did not cool room.
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Bruce, thank you for sharing your experience. It seems there were concerns with the room amenities. The team always strives to maintain all facilities in top working order, and your feedback is valuable to us for continuous refinement. We hope you'll consider giving us another chance in the future for a more comfortable and enjoyable stay.
by A verified traveler
Posted 20 Nov 2024
Great
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Monica, we're thrilled you enjoyed your stay at Royal Palm South Beach Miami. It's always wonderful to hear that our guests had an incredible experience. We hope you had the chance to soak up the vibrant atmosphere and explore all the amazing amenities our property has to offer. We look forward to welcoming you back for another amazing visit.
by A verified traveler
Posted 20 Nov 2024
I liked the location. The staff was amazing! Rooms just need to be updated.
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Michele, it’s wonderful to hear you had a great time at Royal Palm South Beach Miami and enjoyed the prime location. Our team members always strive to provide an exceptional experience, and they will be thrilled to hear your kind words. We appreciate your feedback regarding the rooms, as it's important to us. We're looking forward to welcoming you back for another memorable visit.
by A verified traveler
Posted 19 Nov 2024
The rooms were so so, desperately needs a makeover. I booked because it is a Marriott property, not knowing it was recently purchased.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Sue, thank you for sharing your thoughts with us. The feedback regarding room conditions is important, as it helps to enhance the guest experience. The transition in ownership might have led to some changes, and the team is working on improvements. We hope to have another opportunity to provide you with a more satisfying experience.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Sasa, thank you for choosing to stay with us at Royal Palm South Beach Miami. We truly appreciate your feedback and hope you had a memorable experience. Our team is dedicated to providing exceptional service, and it's wonderful to know that your stay was enjoyable. Should your travels bring you back to Miami, we look forward to welcoming you again!
