Ratings based on 256 Verified Reviews
4.4 Room cleanliness
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Maria, Guest Experience, Hotel Management
Hi, Gisela! Thank you for your rating. We always look for ways to improve and provide the best service possible. We're here to listen and make necessary adjustments if you have any insights to share.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Maria, Guest Experience, Hotel Management
Hello, Sara! Thank you for taking the time to rate your experience. We're dedicated to continuous improvement and would love to hear more about your visit. Your insights will help us enhance our services.
by A verified traveler
Posted 22 Oct 2024
Nice, thanks for caring for me. S
Comment from Hotel Management
22 Oct 2024 by Maria, Guest Experience, Hotel Management
Hi, Assefa! Thank you for your kind words! We're glad to hear you felt cared for during your stay. If you have any specific feedback or suggestions, we’d love to hear them. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Oct 2024
Extremely nice property, the employees were on top of everything when it came to communication. The apartment was clean, only downfall was a couple of dirty sheets but other than that overall great property.
Comment from Hotel Management
22 Oct 2024 by Maria, Guest Experience, Hotel Management
Hello, Carissa! Thank you for your feedback! We’re glad to hear you enjoyed the property and found our team responsive. We appreciate your comments about the cleanliness, and we’ll address the issue with the sheets to ensure a better experience. We hope to welcome you back soon!
by A verified traveler
Posted 9 Oct 2024
I stayed at the room one five zero two.There is a construction happening next to the property. We have been to this place so many times but this time round I feel like restless because of the construction noise that happens early morning everyday. During my stay the day before I’m leaving it’s raining so hard and I fall so hard on the floor at the entrance door of tower 1 and I have to call them to let them know about the accident and warn them about the anti slip mat which was not there.
The keycard doesn’t work and I have go back to reception 3 times to make them understand that it’s really not working and have to reprogram the key.
The next door DOG room one five zero three are barking like maniac and I told the receptionist about it. She replied as this is a pet friendly place if I heard the noise again she will be gladly to move the room for me. She is helping on her limit and I understand all the staffs are very helpful.
Comment from Hotel Management
16 Oct 2024 by Maria, Guest Experience, Hotel Management
Hi, Uraiwan! We sincerely apologize for the inconvenience caused by the construction noise and the issues with your keycard. Unfortunately, the construction is part of a necessary upgrade to enhance the overall guest experience, and we appreciate your understanding during this process.We also regret that the lack of an anti-slip mat contributed to your accident and are taking your feedback seriously to ensure safety measures are reinforced. We’re glad our staff was helpful and responsive to your concerns. Your comfort is important to us, and we hope to provide you with a more pleasant experience in the future.
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Maria, Guest Experience, Hotel Management
Hello, Daniel! Thank you for taking the time to rate your experience. We're dedicated to continuous improvement and would love to hear more about your visit. Your insights will help us enhance our services.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Maria, Guest Experience, Hotel Management
Hi, Satish! Your perfect rating has made our day! We're thrilled that you had a wonderful experience and appreciated our efforts to make your stay exceptional. Your satisfaction is our priority, and we can't wait to welcome you back for more enjoyable stays.
by A verified traveler
Posted 18 Aug 2024
Good stay at Roami
Comment from Hotel Management
27 Aug 2024 by Maria, Guest Experience, Hotel Management
Hello, Leonte! We’re glad you had a good stay at Roami. If you have any suggestions for us to improve, please let us know.
by A verified traveler
Posted 20 Jul 2024
Comment from Hotel Management
25 Jul 2024 by Maria, Guest Experience, Hotel Management
Hi, Sandra! Thank you for sharing your thoughts. We’re sorry that your stay wasn't as perfect as we strive for. Your feedback is important to us, and we’re looking into the areas where we can improve. We hope to have the opportunity to meet your expectations better in the future.
by A verified traveler
Posted 17 Jul 2024
Wish they offered daily housekeeping! Beautiful property though. Lovely area. Kind helpful ppl
Comment from Hotel Management
19 Jul 2024 by Maria, Guest Experience, Hotel Management
Hi, Brianna! Thank you for your kind words! We’re delighted you enjoyed the property and area. For your convenience, we offer additional cleaning services for a minimal fee. We look forward to hosting you again!
