Ratings based on 800 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 24 Nov 2024
Very nice hotel. They have construction and other detours due to then upcoming projects. But the hotel and staff were both exceptional
by A verified traveler
Posted 21 Nov 2024
Excellent Hotel
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Gabriel, It was a pleasure having you as our guest at Residence Inn Miami Beach South Beach. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. We look forward to hosting you again soon.Warmest Regards,An VoGeneral Manager
by A verified traveler from LAVEEN
Posted 18 Oct 2024
Comment from Hotel Management
18 Oct 2024 by General Manager, Hotel Management
Dear Dorrell, We are happy you chose Residence Inn Miami Beach South Beach for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Warmest Regards, An Vo General Manager
by A verified traveler
Posted 16 Oct 2024
No hot water, was told someone would be in to fix it they never came. Elevator was out of order so took 15 minutes to wait for elevator. Checking in customer service treated me as though I was stupid for not knowing the hotel and asking a few minor questions( attitude was terrible) checking out the manager said to have Expedia call to be reimbursed for stay. Had Expedia call and the supervisor denied it. Oh she gave us back our 40 dollar parking fee. That was suppose to make up for the cold showers we all had to take. I would have booked anywhere else had I known of these issues. So the supervisor lied straight to my face about reimbursement. It was a terrible experience.
Comment from Hotel Management
20 Oct 2024 by General Manager, Hotel Management
Dear Robert, We apologize for the issues you had with the lack of hot water in your room and for the unpleasant experience you had with our associates. We will share your comments with our team as we are committed to enhancing our services and guest visits on all levels. We are also sorry for the difficulties you had with the elevator. We appreciate your valuable feedback and will convey this properly. Furthermore, we know that the compensation we have provided will not change your experience, and we are grateful for your patience. Thank you for your review, and we hope you will give us another opportunity to provide you with the hospitality for which we are known. Warmest Regards, An Vo General Manager
by A verified traveler
Posted 14 Oct 2024
Was ok
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Dear Navin, Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us. Warmest Regards, An Vo General Manager
by A verified traveler from Ocala
Posted 12 Oct 2024
It’s great
Comment from Hotel Management
12 Oct 2024 by General Manager, Hotel Management
Dear Joshua, Thank you for being our guest at Residence Inn Miami Beach South Beach. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Warmest Regards, An Vo General Manager
by A verified traveler
Posted 8 Oct 2024
The stay was ok
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Guerdeline, Thank you for choosing Residence Inn Miami Beach South Beach and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Warmest Regards, An Vo General Manager
by A verified traveler
Posted 7 Oct 2024
This was my 2nd time but really disappointed, I think Marriott needs to up their standards. Not staying again.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Kamal, On behalf of our entire team, thank you for your review and for being a loyal Marriott Bonvoy member. Please accept our sincere apologies for not meeting your expectations. We hope you will give us the opportunity to make it up to you on a future visit and provide you with the excellent customer service that you should have experienced during your recent stay. Warmest Regards, An Vo General Manager
by A verified traveler
Posted 6 Oct 2024
The staff was decent overall. The breakfast was excellent. The hotel is older, has been used and put away wet too many times. The rooftop pool is a great touch. A very average experience.
Comment from Hotel Management
6 Oct 2024 by General Manager, Hotel Management
Dear Burk, We are pleased you had a pleasant overall stay with us and that you appreciated our hospitality. We are also glad you enjoyed our complimentary breakfast and our rooftop pool! Your comments are invaluable to us as we continually strive to enhance our guest experience. We hope to have the pleasure of welcoming you back soon so we can provide you with a flawless stay that meets and exceeds your expectations. Warmest Regards, An Vo, General Manager
