Ratings based on 1,791 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Woodbridge
Posted 3 Dec 2024
by A verified traveler
Posted 3 Dec 2024
Lobby is nice. Room was noisy from construction and people next door. Garbage in the hallway was still there after a week. Beach chairs were only there one day of the week I was there. Front desk staff was unusually unfriendly. Not a typical of Radisson property. Never again!
by A verified traveler
Posted 29 Nov 2024
Reception service required improvement
Comment from Hotel Management
29 Nov 2024 by Guest Relations Team, Hotel Management
Thank you for taking the time to write a review of your stay with us. Your comments have been essential to educating our staff about good and bad service. Rest assured that your feedback has been shared with all concerned departments, and that we have been working tirelessly to improve our hotel and services. We do hope for another opportunity to welcome you back for a much-enhanced experience.
by A verified traveler
Posted 28 Nov 2024
Rooms were clean. Good food and drinks. Pool and outdoor area is very beautiful and proximity to a beautiful beach is unmatched. No negatives at all.
Comment from Hotel Management
29 Nov 2024 by Guest Relations Team, Hotel Management
Thank you for taking the time to share your wonderful experience with us! We are delighted to hear that you enjoyed our amazing rooms, food, drinks, and facilities.Our location is indeed a great advantage, and we’re glad it made your stay even more convenient. We look forward to welcoming you back for another memorable experience!
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Guest Relations Team, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 25 Nov 2024
Watch out for overcharge on ubers from hotel to airport.
Comment from Hotel Management
27 Nov 2024 by Guest Relations Team, Hotel Management
Thank you for taking the time to write this review. We understand that you were not completely satisfied with your recent stay, for which we sincerely apologize. We have taken note of your feedback, please know that these public transportation are not affiliated with our hotel. Unfortunately, we cannot do anything about it.We hope that you will still consider staying with us again.
by A verified traveler
Posted 25 Nov 2024
When I first got there Iwas able to check in early and check out before Noon which was good since my flight was at night. 🤗
Loved the location with beach access.
Workers were ALL friendly.
Hotel showers were HOT which was great!
Only negative thing was that the AC temperature would only go to 68.
Overall great stay.
Comment from Hotel Management
27 Nov 2024 by Guest Relations Team, Hotel Management
Thank you for your fantastic review! We’re thrilled to hear that you enjoyed our central location, beach access, and amenities, and that our staff made a positive impression with their warm and proactive service.We appreciate your feedback regarding the AC and will take it into consideration as we strive to enhance our overall guest experience. We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 23 Nov 2024
When we first arrived it took valet way too long to come take our keys after looking at us, and sitting there doing nothing in between taking care of everyone else but us. They were rude and communication was horrid. Front desk unfortunately could barely answer any of my questions. The bathroom sink was disgusting looking like it hasn’t been wiped down in days. The coffee situation in the room itself was odd, only one cream packet for two people? Super thin walls could hear everyone and everything including slamming doors all around us. You’re next to the street so you can hear all of that as well. No room service from the restaurant was pretty odd to me. They seem to not have enough staff. The only nice thing was that we were on the beach and could walk to it. This place needs so much work, and I would not recommend nor stay here again.
Comment from Hotel Management
26 Nov 2024 by Management , Hotel Management
I hope this note finds you well. I was very concerned upon learning of the disappointing experiences during your recent stay. I am truly sorry to learn that we fell short of your expectations, and would like to extend my sincerest apologies for the inconveniences that you encountered. Guests of The Radisson Resort Miami Beach are accustomed to the highest standards of hospitality, so it is very troubling for me to know that you departed with such a negative impression.My team and I aim to find proactive solutions to all guest concerns. This is why I am grateful to have received your comments, pointing out specific areas where we shall most immediately focus our efforts.We hope to have the privilege of welcoming you back to our hotel in the future, and for another opportunity to show you our commitment to the standards of service of The Radisson Resort Miami Beach.
by A verified traveler
Posted 23 Nov 2024
Amazing hotel! Beautiful experience! Hope to be back soon 🙂
Comment from Hotel Management
26 Nov 2024 by Guest Relations Team, Hotel Management
Thank you for your wonderful review! We’re delighted to hear that your stay at The Radisson Resort Miami Beach was a memorable one. We truly appreciate your feedback and hope to welcome you back for another fantastic stay in the future!
by A verified traveler
Posted 22 Nov 2024
1. Took 25 mins for check in as there was only 1 attendant
2. Tried reaching out to front desk several time to request adding Radisson membership number to the booking; no response ever
3. One of the two rooms had a major leak
4. Long queue again for checkout as there was only 1 attendant
Comment from Hotel Management
26 Nov 2024 by Guest Relations Team, Hotel Management
Many thanks for choosing The Radisson Resort Miami Beach for your stay. However, it is unfortunate that you went through several challenges during your stay. Allow us to express our sincere apologies for the service mishaps. Please know that your comments are valuable to us and we very much appreciate the time you took to share your experience during your recent stay. We hope you’ll give us another opportunity to restore your confidence in us and we look forward to welcoming you back to our Resort.
