Ratings based on 1,530 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
The lobby was beautiful and well decorated. But the room and pool were definitely dated and had been through quite a bit of wear-and-tear. There was a mangy cat colony that lived in the pool area, which normally wouldn’t bother me that much. But these cats were diseased-looking and took over a whole section of the pool area in the middle of the day. I even saw a hotel employee go out to feed them. The rest of the usable pool area was littered with mismatched used towels that no one had come by to clean up all day so there was only one or two seats available and clean to use. Other pool seating was uncomfortable, cushions were completely deflated or ripped. The pool itself wasn’t all that clean and had mildew growing in the corner.
Our room was nice and the bed was comfortable so overall, it was a decent place to stay for the price, but I wouldn’t stay for more than a night or two in passing through the area. The location was convenient but parking was surprisingly very tough to find even though we payed the $30 a night.
Seems like it was a really nice place once, just past it’s prime.
Comment from Hotel Management
26 Sep 2024 by General Manager, Hotel Management
Dear Sarah,Thank you for sharing your honest thoughts. It was a pleasure having you as our guest, and we appreciate you mentioning our excellent location, comfortable accommodations, and tasteful lobby. However, we regret that our pool area left much to be desired. Your feedback will be shared with our team to ensure our high standards of cleanliness and hospitality are being met. We hope you enjoyed your time in Miami, and we wish you safe travels.
by A verified traveler
Posted 25 Sep 2024
by A verified traveler
Posted 24 Sep 2024
by A verified traveler from Klamath Falls
Posted 24 Sep 2024
by A verified traveler
Posted 24 Sep 2024
Uncomfortable, squeaky beds
$7 coffee...ridiculous
Will not be returning
Comment from Hotel Management
26 Sep 2024 by General Manager, Hotel Management
Dear Willem,Thank you for being our guest on your trip to Miami. It was a pleasure having you here; however, we regret your disappointment with your experience. Your feedback will be shared internally to ensure any opportunity for improvement is seized. We hope you will give us another chance to change your perceptions down the line.
by A verified traveler from Las Vegas
Posted 24 Sep 2024
So the pictures are not accurate. We had to request towels, an iron even though there was an ironing board in the room. Dining was NOT available (closed). This property is OUTDATED…plugs and some lights did not work. It felt like we were at MOTEL 6
Comment from Hotel Management
26 Sep 2024 by General Manager, Hotel Management
Dear Jacqueline,Thank you for taking a moment to share your thoughts with us. We are disappointed your experience was not as expected, and we apologize for any concerns you had. Our team will review your comments, identify areas that need to be corrected, and work to ensure your next visit is better. We appreciate your feedback as it helps us improve, and we hope you will consider returning the next time you visit the area to allow us another opportunity to change your perceptions.
by A verified traveler
Posted 24 Sep 2024
We had to change room three times. The first one was all dirty hair on the bathroom second room had mold all over the windows, curtains were dirty and the little sofa they had in the room had boogers all over. and the third room, we could open the faucet in the Shower was broken. It was terrible. I will not stay there again.
Comment from Hotel Management
25 Sep 2024 by General Manager, Hotel Management
Dear Iliana,Thank you for your honest review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It was a pleasure having you here, and we hope you will give us another chance to change your perception down the line.
by A verified traveler
Posted 22 Sep 2024
I am a critic and can be tough on hotels. However, this place deserves five stars. The parking lot was packed, but it’s all good. I highly recommend this location.
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Shelton,Thank you for your high praise! We're thrilled you found Pullman Miami Airport Hotel deserving of your positive rating. We appreciate your recommendation and look forward to welcoming you back for another great stay!
by A verified traveler from New York
Posted 22 Sep 2024
We had a great time enjoy the am amenities!
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Paula,Thank you for your review! We're glad you enjoyed our amenities and had a great time. We look forward to welcoming you back to Pullman Miami Airport Hotel soon.
by A verified traveler
Posted 22 Sep 2024
