Ratings based on 902 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
My room was beautiful and have no complaints about that except for the location of my room where it was right over the bar area, so during the evening times when they would play music, it would be very loud. Thankfully, around 8:30 PM they close and I was able to sleep. When I book the room, it said that there was valet and parking. However, when I got there they had done away with the ballet and there was zero parking. So I had to walk a few blocks over to a parking garage and walk back, which I didn’t feel as safe as I had intended to be as I was alone as a . I chose this hotel based upon what I saw when I booked and what it had to offer as far as safety and more. Other than that, the room was very nice and the staff was very nice as well.
Comment from Hotel Management
31 Oct 2024 by Daniela Bargado, Hotel Management
Dear Mrs. Sascha,Thank you very much for your detailed feedback and for choosing to stay with us. We’re pleased to hear that you enjoyed the room and appreciated our team’s service. However, we’re genuinely sorry to learn that aspects of your stay didn’t fully meet your expectations. We understand that a quieter environment is essential, and we apologize for any discomfort caused by the evening music.Our team strives to provide transparent information regarding parking availability, and we are looking into ways to improve communication on this aspect to ensure a seamless experience for all our guests. Your safety and comfort are top priorities, and we’re grateful for your valuable feedback, which helps us make necessary adjustments.We hope to have the pleasure of welcoming you again in the future for an even more enjoyable stay.Daniela BargadoHotel ManagerPestana Miami South Beach
by A verified traveler from Rio Verde
Posted 28 Oct 2024
In town for business meeting, unaware or advised of a resort fee until check in. Every time I requested any assistance, was told not available, could not help me. etc. $25 for a simple breakfast???? For what was paid, the value was not at all realized.
Comment from Hotel Management
29 Oct 2024 by Daniela Bargado, Hotel Management
Dear Mr. Steven,Thank you for sharing your feedback. We apologize that your experience fell short of expectations, particularly regarding our service and breakfast offerings.To provide transparency, our resort fee, which is standard among hotels in the Miami Beach area, is noted on both our website and travel agency platforms to ensure our guests have complete information prior to arrival. We regret that this aspect and our breakfast selection were not to your satisfaction. Your comments will be shared with our team to improve in these areas, and we appreciate the opportunity to have had you with us.Daniela BargadoHotel Manager
by A verified traveler
Posted 16 Oct 2024
A nice property close to the convention center. The parking at the public lot across the street was $160 for 3 days. My room had a view of a bunch of discarded toilets along the property next door but I wasn’t in my room much so it wasn’t a huge factor.
Comment from Hotel Management
17 Oct 2024 by Daniela Bargado, Hotel Management
Dear Mrs. Melanie,Thank you for sharing your feedback following your stay with us. We're glad to hear that you appreciated our location close to the convention center. We understand your concern about the view from your room, and we apologize for any inconvenience this may have caused.Regarding the parking, we acknowledge the pricing at the public lot and will continue to share this feedback with guests to ensure there are no surprises during their stay.We hope to welcome you back in the future and provide you with an even better experience.Best regards,Daniela BargadoHotel ManagerPestana Miami South Beach
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
3 Aug 2024 by Daniela Bargado, Hotel Management
Dear Mr. Vitor,Thank you for your feedback and for staying with us. We are glad to hear you had an overall positive experience. Your insights are valuable to us as we strive to improve our services continually.Best regards,Daniela BargadoHotel ManagerPestana Miami South Beach
by A verified traveler
Posted 26 Jul 2024
No parking. Had to spend an additional $80 to park.
Comment from Hotel Management
3 Aug 2024 by Daniela Bargado, Hotel Management
Dear Jeraline,Thank you for your feedback. We apologize for the inconvenience you experienced with parking. We understand that this can be frustrating and we appreciate your patience. Your comments will help us improve our services for future guests.Best regards,Daniela BargadoHotel ManagerPestana Miami South Beach
by A verified traveler
Posted 22 Jul 2024
Good
Comment from Hotel Management
3 Aug 2024 by Daniela Bargado, Hotel Management
Dear Mr. Gustavo,Thank you for your positive review! We're glad to hear you had a good experience during your stay.We look forward to welcoming you back soon!Best regards,Daniela BargadoHotel ManagerPestana Miami South Beach
by A verified traveler
Posted 9 Jul 2024
Excellent staff and property. Quiet and comfortable. Will definitely go back!
Comment from Hotel Management
3 Aug 2024 by Daniela Bargado, Hotel Management
Dear Jen,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay and found our staff and property to be excellent. We strive to provide a quiet and comfortable environment for our guests, and your feedback affirms our efforts.We look forward to welcoming you back on your next visit!Best regards,Daniela BargadoHotel ManagerPestana Miami South Beach
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by Daniela Bargado, Hotel Management
Dear Guest,Thank you so much for your perfect rating! We are thrilled to hear that you had a wonderful stay with us. Your positive feedback is greatly appreciated.We hope to welcome you back soon for another exceptional experience.Best regards,Daniela BargadoHotel ManagerPestana Miami South Beach
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
30 Jun 2024 by Pestana South Beach Team, Hotel Management
Thank you so much for your kind review! We're thrilled to hear that you had a great experience. Hope to welcome you back soon!
by A verified traveler
Posted 2 Jun 2024 on Hotels
