Ratings based on 321 Verified Reviews
2.9 Room cleanliness
2.8 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Feb 2022
When I arrived in this hotel from a taxi, I was told that the this location has been converted to a COVID treatment center for months. This was a total shock to me: How could Expedia allows me to complete the booking process for this hotel just like any other hotels? I was forced to find anther hotel on spot to survive a night. What a horrible experience.
Comment from Hotel Management
15 Feb 2022 by Ammy, Hotel Management
Apologies for the problems you had faced, Chengda! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.
by A verified traveler
Posted 6 Jan 2022
by A verified traveler
Posted 31 Dec 2021
by A verified traveler
Posted 17 Dec 2021
by A verified traveler
Posted 8 Nov 2021 on Hotels
They canceled my stay in the same day and i need Find another hotel ,made me crazy and a paíd a lot money for the dates
Comment from Hotel Management
9 Nov 2021 by Thomas, Hotel Management
Sorry for the hassle you faced, We have taken note of the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Thomas
by A verified traveler
Posted 21 Oct 2021
It was extremely uncleanliness and nasty and horrible customer service
Comment from Hotel Management
21 Oct 2021 by Cheshta, Hotel Management
Sorry to hear this, Kenneth! Please consider the issue of cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Ivy
by A verified traveler
Posted 13 Oct 2021 on Travelocity
by A verified traveler
Posted 8 Oct 2021 on Travelocity
Not as described nor advertised.
Comment from Hotel Management
11 Oct 2021 by Jane, Hotel Management
Hi, Thomas! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!
by A verified traveler
Posted 29 Sep 2021
Nice place
Comment from Hotel Management
29 Sep 2021 by Jason, Hotel Management
Thanks for rating us positively, Bruno. Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Jason
by A verified traveler
Posted 15 Aug 2021 on Orbitz
Inadequate staff. One gentleman was running around working hard but one person is not adequate to manage the property. Issue with vagrants on property. Lock on door broken from what appears a break-in at an earlier date. Toilet paper holder and towel bars broken. Furniture in terrible shape. No cable tv. No amenities. On positive note, sheets, towels, bathroom all were clean.
Comment from Hotel Management
17 Aug 2021 by Cheshta, Hotel Management
Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Ivy
