Ratings based on 696 Verified Reviews
1.9 Room cleanliness
2.3 Service & staff
2.0 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Ariel , Hotel Management
Thank you for your valuable feedback
by A verified traveler from NORTH MIAMI BEACH
Posted 2 Dec 2024
Loud noise and musty smell
Comment from Hotel Management
2 Dec 2024 by Ariel, Hotel Management
Thank you
by A verified traveler
Posted 30 Nov 2024
During my stay at the hotel I experienced the most extreme, bad, dirty and very dangerous things. The receptionist was very rude and disrespectful to me and other clients. The room was extremely dirty and the sheets and bathroom had been used previously. There were cockroaches everywhere.
Finally, someone entered my room at 3:00am and three other guests' rooms as well. Despite having complained to the reception, they told me that since I had contracted with Expedia, they were not responsible for anything and did not want to attend to my complaint or refund the money. Finally at 7 am the next day I left the hotel so that my life would not be in danger. Expedia please do not post this Hotel on your website!!!
Comment from Hotel Management
2 Dec 2024 by Ariel , Hotel Management
Thank you
by A verified traveler
Posted 30 Nov 2024
This was the worst place I’ve ever stayed at. If it wasn’t for getting in at 2am from a flight and leaving by 7 am I woulda asked for a refund and slept in the car.
Comment from Hotel Management
2 Dec 2024 by Ariel , Hotel Management
Thank you
by A verified traveler
Posted 27 Nov 2024
This place is run down with an expired elevator certification and the only way to get ahold of the management is through a email that you might or might not get a response from..I don’t recommend you spending your money here unless you like your rooms with stained floors , lights that don’t turn on and tv’s that don’t work.
Comment from Hotel Management
27 Nov 2024 by Ariel , Hotel Management
Thank you
by A verified traveler
Posted 19 Nov 2024
Mold and Mildew everywhere once you pass the lobby
Comment from Hotel Management
19 Nov 2024 by Ariel , Hotel Management
Thank you
by A verified traveler
Posted 17 Nov 2024
Receptionists are not able to give quick service
Comment from Hotel Management
18 Nov 2024 by Ariel , Hotel Management
Thank you
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Ariel, Hotel Management
Ms. Isabella,Thank you for your valuable feedback, we hope to accommodate you again in the near future!
by A verified traveler
Posted 11 Nov 2024
Everything about the place
Comment from Hotel Management
11 Nov 2024 by Ariel , Hotel Management
Thank you
by A verified traveler
Posted 6 Nov 2024
No like at all
Comment from Hotel Management
7 Nov 2024 by Ariel , Hotel Management
Thank you
