Ratings based on 436 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Pool and beach access were great
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Ms. Katisha,Thank you for sharing your kind words! We're thrilled to hear you enjoyed our services and amenities, so we hope to welcome you back soon for another great stay.Sincerely,General Manager - Nautilus Sonesta Miami Beach
by A verified traveler
Posted 19 Nov 2024
Great location
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Eran,It was a pleasure welcoming you to Nautilus Sonesta Miami Beach. Thank you for highlighting the convenience of our location; it’s rewarding to hear our accessibility played a role in your experience. We hope to welcome you back soon for another great stay.Sincerely,General Manager - Nautilus Sonesta Miami Beach
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Ferna,We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 18 Nov 2024
VERY NOISY in adjoining rooms (especially the room above my room). I finally had to switch rooms on Day 3 of my 8-day stay because the people above me were romping around making loud deep booming noises all day. I’ve stayed at Nautilus about 5 or 6 times but this was the first time it had major noise problems. The place needs better sound insulation! That might be impossible in the floors but maybe they can install heavier (solid core) room doors to reduce corridor noise and heavier doors between adjoining rooms. Please hire a noise consultant because the Nautilus is way too noisy inside the rooms!
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Mr. Theodore,Thank you for sharing your feedback with us. We are disappointed your experience was not as expected, and we apologize for any noise concerns. Our team is always ready to assist however we can if you have issues, and we are glad we could move you to a new room. We appreciate your continued loyalty, and we hope to welcome you back soon to allow us another opportunity to deliver an experience we are confident will surpass all of your expectations. Sincerely,General Manager - Nautilus Sonesta Miami Beach
by A verified traveler from Miami
Posted 16 Nov 2024
Really great staff good customer service the restaurant is really nice. Decent place to stay.
The room is OK. You don’t have a nightstand on the side so it’s hard to put your phone or random items that you might need the fridge doesn’t cool off enough that the room is decent. Not really a fan of the dark hallways kind of creepy
Comment from Hotel Management
19 Nov 2024 by Guest Relations, Hotel Management
Dear Ms. Erika,Thank you for taking a moment to review your recent stay. We're delighted that our fantastic team, wonderful restaurant, and more enchanted your experience with us. However, we apologize for any disappointment regarding our rooms and our hallway lighting. Rest assured, we will share your comments with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future.Sincerely,General Manager - Nautilus Sonesta Miami Beach
by A verified traveler
Posted 14 Nov 2024
Really like staying here. The lobby bar happy hour was AMAZING. Mike the mixologist bartender made amazing drinks and was probably the best we ever experienced. Nautilius is very lucky to have him on staff. He was our highlight of our stay there.
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Ms. Adrianne,We really enjoyed having you! It is fantastic to know that you enjoyed happy hour and Mike's mixology skills. He is a gem, and we agree that we are absolutely lucky to have him. Come back soon for more refreshing drinks and another terrific experience!Sincerely,General Manager - Nautilus Sonesta Miami Beach
by A verified traveler from Chandler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Georgina,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,General Manager - Nautilus Sonesta Miami Beach
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Alicia,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon! Sincerely,General Manager - Nautilus Sonesta Miami Beach
by A verified traveler
Posted 8 Nov 2024
We did not receive any sort of VIP upgrade. The rooms are extremely small for what they charge. Even though you are a hotel guest they charge you for an umbrella . If you’d like to upgrade to a cabana there’s no sort of discount for staying at the hotel . The valet is extremely over priced and they parked our car somewhere infested with ants. Do not stay here . We stayed at the Eden Rock and it was a night and day difference.
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Dear Ana, Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations. We understand your frustration with not receiving a VIP upgrade, and we take this feedback seriously. Regarding the size of the rooms, we continually review our accommodations to ensure comfort for all guests and will consider your comments in future improvements. We also regret the inconvenience with the umbrella charge and valet service, and we’re particularly concerned about your experience with the ants. Rest assured, we are investigating this issue with our team to ensure this does not happen again. We value your feedback and hope that you might reconsider giving us another opportunity to provide you with a much-improved stay in the future.Sincerely,General Manager - Nautilus Sonesta Miami Beach
by A verified traveler from Woodbury
Posted 8 Nov 2024
Staff was attentive and helpful throughout the stay. Beautiful property. Will stay again.
Comment from Hotel Management
8 Nov 2024 by General Manager, Hotel Management
Dear Nigella,Thank you for sharing such kind feedback. It's wonderful to hear that our team’s hospitality and the atmosphere of our hotel contributed to an enjoyable stay. Knowing that you felt supported by our staff and enjoyed the ambiance means a lot to us. We're thrilled that you'd choose to stay with us again, and we look forward to welcoming you back for another exceptional experience at Nautilus Sonesta Miami Beach.Sincerely,General Manager - Nautilus Sonesta Miami Beach
