Ratings based on 1,394 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
quit Convenient nice free parking
Comment from Hotel Management
2 Jan 2025 by MC, Hotel Management
Dear Giacomo,Thank you for taking the time to share your feedback and for highlighting the convenience of your stay. If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know. We’d love to welcome you back soon!
by A verified traveler from Key West
Posted 1 Jan 2025
The wifi is a headache to connect to and there is this whole verification of your email issue with it that no matter what you do wont let you verify and connect to it. The service wasnt great either, i had no room service and when i would have to call the housekeeping number on the room it would always take me to voicemail and despite leaving a voicemail nobody ever got back to me. I would then have to call the front desk who would tell me they would help me with the things i needed and then never would so i would have to call again and again otherwise they would forget or not prioritize my request. Also the slot machines in the hotel were constantly taking money without even giving any prizes for the money being put into them. The price for 2 nights it was $647 and for the amount i paid i would of definitely had a better time at another hotel. It had no pool or gym and there was alot of boredom in the hotel if you're not there to gamble. It was an average or below average stay to be honest.
Comment from Hotel Management
1 Jan 2025 by MC, Hotel Management
Dear George,Thank you for sharing your detailed feedback. We’re sorry to hear that your stay did not meet your expectations and sincerely apologize for the issues you encountered. This is not the experience we aim to provide, and we will address these concerns promptly with our team to improve our processes.Currently, the swimming pool, gym, and laundry areas are closed as we prepare for exciting new developments, including a Lazy River & Waterpark coming soon! We appreciate your patience as we work toward enhancing our guest experience.We hope to have the opportunity to welcome you back in the future to showcase these improvements. Please feel free to reach out to us directly if there’s anything we can assist with further.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by MC, Hotel Management
Dear Loipa,Thank you for your kind review! We’re delighted you enjoyed your stay and hope to welcome you back soon. Safe travels!
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by MC, Hotel Management
Thank you, K H, for your feedback! We’re thrilled you had a great stay and look forward to welcoming you back soon!
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
1 Jan 2025 by MC, Hotel Management
Dear Lovelie,Thank you for staying with us and for your valuable feedback. Hope to see you back in the near future!
by A verified traveler
Posted 29 Dec 2024
This will be my go to place when i visit florida. I told my friends and family. Casino was fun. My wife enjoyed the slots, as did I. Great place. Staff was awesome and curtious. Breakfast was 5 star
Comment from Hotel Management
1 Jan 2025 by MC, Hotel Management
Thank you, David! It’s truly rewarding to know we left such a positive experience. Our team takes great pride in delivering great experiences. We look forward to creating more memorable moments for you and your family in the future!
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
1 Jan 2025 by MC, Hotel Management
Dear Marcia,Thank you for this feedback, your support means the world to us. We’re always striving to create unforgettable stays, and we look forward to welcoming you back for an even better experience!
by A verified traveler
Posted 25 Dec 2024
Clean, updated friendly staff
Comment from Hotel Management
26 Dec 2024 by MC, Hotel Management
Dear Pierre,Thank you for your wonderful feedback! Our team takes pride in creating a friendly atmosphere, complemented by the dedication of our housekeeping team to maintain a very clean facility. We look forward to exceeding your expectations on your next visit.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
26 Dec 2024 by MC, Hotel Management
Dear Guillermo,Thank you for your feedback! We’re glad you enjoyed your stay and would love to know how we can make your next visit a 5-star experience.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
24 Dec 2024 by MC, Hotel Management
Dear xianzhi,Thank you for choosing our hotel for your recent stay and for taking the time to provide a perfect rating. We are thrilled to know that we met your expectations in every way.Its guests like you that make our job more enjoyable. We look forward to welcoming you back to the hotel in the near future.
