Ratings based on 1,344 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by MC, Hotel Management
Dear Brian,Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we encourage you to feel free to contact us directly to share more details about your stay. This will help us better understand your concerns and work toward improving for the future.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a better experience next time.
by A verified traveler
Posted 17 Nov 2024
All Greatt.. Great rooms
Comment from Hotel Management
17 Nov 2024 by TM, Hotel Management
Hi Jose,Thank you very much for your recent stay and positive feedback. We hope to see you soon!
by A verified traveler
Posted 17 Nov 2024
Amazing
Comment from Hotel Management
17 Nov 2024 by MC, Hotel Management
Dear Maricet,Thank you for your feedback and for choosing our hotel! We're delighted to know you had an amazing stay. Should your travels bring you back to this area, we would be honored to see you again!
by A verified traveler
Posted 14 Nov 2024
I booked a room with the jacuzzi tub. I am 5 7 and i will say it is the best..it was so derp and roomy. The jets are under you. I was so relaxed. Bed was comfortable
Comment from Hotel Management
15 Nov 2024 by MC, Hotel Management
Dear Linda,Thank you for your wonderful review! We’re delighted to hear that you enjoyed the jacuzzi and had such a relaxing experience. We look forward to welcoming you back for another comfortable stay!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by MC, Hotel Management
Dear Kris,Thank you for your feedback. We’d love to hear any details on how we can improve. Feel free to reach out, and we’ll work to make your next stay even better.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by MC, Hotel Management
Dear Charlene,Thank you for your feedback. We’d love to hear more details about your stay to enhance your next visit to a 5-star experience. Looking forward to welcoming you back!
by A verified traveler
Posted 3 Nov 2024
The hotel itself is nice. The restaurant La Brisa is amazing, gorgeous and very quality food. The lounge is super fun, casino is good. What we absolutely hated is a suite that had a separate living room without windows, dark, ugly and useless. The room was clean, except someone’s hair found on the extra blanket in the closet (disgusting) .
Comment from Hotel Management
4 Nov 2024 by MC, Hotel Management
Dear Julia,Thank you for choosing our hotel and sharing your experience. We’re glad to hear you enjoyed La Brisa, the lounge, and the casino. We apologize for the issues you encountered and assure you that maintaining the high standards our guests expect is our priority. Your feedback has been shared with our team to ensure this. We look forward to welcoming you back for a perfect stay!
by A verified traveler
Posted 2 Nov 2024
The property was nice clean rooms but need more dining options
Comment from Hotel Management
3 Nov 2024 by MC, Hotel Management
Dear Henri D,Thank you for your excellent review and positive comments about our clean rooms. We are delighted to hear that you enjoyed your stay. We appreciate your suggestion regarding expanding our dining options to enhance the culinary experience for our guests. We look forward to welcoming you back soon.
by A verified traveler
Posted 2 Nov 2024
We enjoyed how pleasant the staff has been with us. Extremely helpful! Mathew helped me out a lot today.
Comment from Hotel Management
2 Nov 2024 by MC, Hotel Management
Dear Emily,Thank you for choosing our hotel and for taking the time to share your kind words. We are delighted to know that our team, with Mathew at the forefront, provided you with the helpful and pleasant service we strive to deliver to all our guests. We look forward to welcoming you again, hoping to make your next stay even more enjoyable.
by A verified traveler
Posted 1 Nov 2024
Great casino we enjoyed our stayb
Comment from Hotel Management
2 Nov 2024 by MC, Hotel Management
Dear Stacy,Thank you for your glowing review! We are thrilled that you enjoyed our casino. Your satisfaction fuels our efforts to continue creating memorable experiences. We look forward to welcoming you back soon!
