Ratings based on 1,231 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Complex General Manager, Hotel Management
Dear Alec, We are delighted you enjoyed your stay at Lexington by Hotel RL Miami Beach. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Miami.Luis ArellanoComplex General Manager
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Complex General Manager, Hotel Management
Dear Bryanna, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Luis ArellanoComplex General Manager
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Complex General Manager, Hotel Management
Dear Sandy, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will revisit us again in the future.Luis ArellanoComplex General Manager
by A verified traveler
Posted 23 Nov 2024
They were fixing water issues and cut the water off. And we found a cockroach in the bathroom.
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Pedro, We are sorry for the unexpected water outage during your stay and apologize for the inconvenience this caused. Our maintenance team worked diligently to restore the water as soon as possible. We are also sorry for the issue you encountered in the bathroom, and it will be reviewed thoroughly with our pest control team to prevent a recurrence. Your feedback is invaluable as we work to improve, and we hope you’ll consider giving us another chance. Luis Arellano, Complex General Manager
by A verified traveler from Holtsville
Posted 19 Nov 2024
Completely dirty everywhere it should operate like this
Comment from Hotel Management
20 Nov 2024 by Complex General Manager, Hotel Management
Dear John, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret the inconvenience you had, especially regarding the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we truly hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional stays.Luis ArellanoComplex General Manager
by A verified traveler
Posted 18 Nov 2024
The hotel had no hot water when we stayed. It was also outdated, not very clean, staff wasn’t very helpful. Would not recommend
Comment from Hotel Management
21 Nov 2024 by Complex General Manager, Hotel Management
Dear Katherine, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We also apologize for the lack of hot water in your room. We will address this properly so that our future guests do not encounter the same issues. We are grateful for your patience, and we hope you will consider giving us another chance to provide you with the outstanding visit you deserve.Luis ArellanoComplex General Manager
by A verified traveler
Posted 16 Nov 2024
Disappointed
Comment from Hotel Management
17 Nov 2024 by Complex General Manager, Hotel Management
Dear Erkan,On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Luis ArellanoComplex General Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Complex General Manager, Hotel Management
Dear Mehdi, Thank you for the high rating of Lexington by Hotel RL Miami Beach. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to Miami.Luis ArellanoComplex General Manager
by A verified traveler
Posted 12 Nov 2024
Good
Comment from Hotel Management
13 Nov 2024 by Mario Mata, Hotel Management
Thank you for your review! We look forward to welcoming you back again soon.
by A verified traveler
Posted 10 Nov 2024
Excellent experience with my family
Comment from Hotel Management
11 Nov 2024 by Complex General Manager, Hotel Management
Dear Kenneth, Thank you for staying at Lexington by Hotel RL Miami Beach and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you and your family again on your next visit.Luis ArellanoComplex General Manager
