Ratings based on 1,525 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
It was walking distance to the ocean park mall that contained many restaurants and shops. Also just a short distance from the people mover (skytrain) and is free.
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Bryana, thank you for taking the time to share your rating. Your feedback is important, and the team hopes to enhance your experience during your next visit.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Georgina, the team acknowledges your feedback and appreciates you taking the time to leave a rating. The feedback is invaluable, and we're always working on improvements. We hope you will consider visiting again in the future for a better experience.
by A verified traveler
Posted 24 Nov 2024
Next to no parking and employees park in it. And rooms were clean but small and walking in the halls that building is eaten up with black mold in halls
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
April, it's regrettable that your experience was not up to expectations. The feedback about parking and room conditions is appreciated and will be addressed. We hope you might consider visiting again to see improvements firsthand.
by A verified traveler
Posted 23 Nov 2024
This place was DISGUSTING!!! We stayed there before our cruise and we had to air out our things on the balcony because they smelled so bad!! The room smelled like MOLD and MILDEW and my kids were up all night coughing and sneezing!! We slept in our clothes because we didnt want to touch anything! The pullout couch looked like they pulled it off the curb so all 3 of my kids squeezed into a double size bed. A customer brought down his leftover pizza to ask where to throw it out and the staff started eating his leftovers!!!!!!!! I wish i could give zero stars!!!
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Robyn, the team acknowledges your concerns about your recent experience. They strive to provide a welcoming environment and are reviewing your feedback earnestly. It is their aim to ensure every guest has a comfortable stay and they appreciate you bringing these matters to their attention.
by A verified traveler
Posted 22 Nov 2024
We did not like anything. The room smelled so bad that we had to throw away our clothes after leaving there. We were told by staff that there was a pool and then after we arrived, we were told that it had been closed for years.
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Pamela, it is regrettable to hear the experience did not meet expectations. The team is looking into the room odor issue and appreciates your feedback. Information regarding the pool should have been clearer, and this will be reviewed for accuracy. Your comments are valuable and help identify areas for improvement.
by A verified traveler
Posted 22 Nov 2024
I stayed from Sunday to Friday and only got my room cleaned once. I asked the front desk 3 times and called but no one came. Also the fan and outlets in the bathroom didn’t work. It was so hard for me to my hair. We also got stuck on the elevator for a few minutes.
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Gabriela, the hotel team appreciates your feedback and sincerely hopes the rest of your stay went smoothly. They are continuously working to ensure better experiences for all guests. Your comments have been shared with the appropriate team members to prevent future inconveniences.
by A verified traveler
Posted 22 Nov 2024
We had a fabulous check in. We called last minute from the airport and asked about transportation- there are 8 people f us- and they immediately sent two gorgeous Escalades to pick us up. Ahout out to Ernesto for taking care is us!!!
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Robin, thank you for staying with us at Holiday Inn Port Of Miami-Downtown. It’s wonderful to hear you had a great experience, especially with the seamless check-in and transportation arrangements. Ernesto will be thrilled to know he made such a positive impact on your visit. We're looking forward to welcoming you all back in the future!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Karol, thank you for sharing your rating. It is important to us to ensure our guests have a great stay, and we appreciate the feedback. Please feel free to reach out with any specific comments or concerns, as it helps us improve our services.
by A verified traveler from Fairfield
Posted 18 Nov 2024
Terrible.
Comment from Hotel Management
18 Nov 2024 by Mayra G Camacho, Hotel Management
We're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback, and we'll address it with the appropriate members of our team so we may improve for the future.
