Ratings based on 3,477 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Second time staying at this location. Friendly staff, . Completely safe area ,convenient to walk to shopping mall, outlets and restaurants. I would highly recommend and will be a returning guest myself.
Comment from Hotel Management
23 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
by A verified traveler
Posted 19 Nov 2024
good
Comment from Hotel Management
20 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 18 Nov 2024
The hotel exterior appeared great and so did the lobby, which initially gave a great impression. However, the condition of the rooms was disappointing. The carpet had visible bloodstains, the bathroom wall tiles were broken, the tub was filthy, and the air vent appeared as though it hadn’t been cleaned in years.
Comment from Hotel Management
20 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.
by A verified traveler
Posted 17 Nov 2024
I highly recommend it.
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Hi Rosemary,A hearty thanks for your review with generous appreciation. We always welcome our guest's ideas and suggestions and will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services.
by A verified traveler
Posted 17 Nov 2024
Was good
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Hi Dana,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 17 Nov 2024
It states the rooms are sound proof, but the elevator ding went off and on making it hard for me and my wife to fall asleep. And to charge us 180 USD with no breakfast included is absurd plus the ice machine wasn't working at our floor!!!! Never again!!!!!
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
by A verified traveler from St James
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Sophia CSR, Hotel Management
Hi Marsha,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
by A verified traveler
Posted 15 Nov 2024
Everything is very nice
Comment from Hotel Management
16 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Sophia CSR, Hotel Management
Hi Charles,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
