Ratings based on 1,636 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler from Haymarket
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Shower water is not hot and the bath tub does not hold water. Potato chips sold at cafe
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear David, Thank you for your feedback. We are sorry to hear about the maintenance issues you experienced. This is certainly not the experience we aim to provide. Please rest assured that we will share this with our team so they can take the necessary actions. We value your input and hope you will consider staying with us again in the future for a better experience.Markos A RivasGeneral Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Mignonette, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Holiday Inn Miami-International Airport; we hope to see you again soon. Markos A RivasGeneral Manager
by A verified traveler
Posted 15 Nov 2024
Room was clean, staff great, would go again!
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Marguerite, Thank you so much for sharing your experience! It is wonderful to hear that you enjoyed the clean room and found our staff to be great. We are delighted that you had such a positive stay and that you would consider visiting us again. We look forward to welcoming you back to Holiday Inn Miami-International Airport in the future!Markos A RivasGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Everything was very nice 👍
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Marilyn, We are thrilled you had an excellent stay at Holiday Inn Miami-International Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Markos A RivasGeneral Manager
by A verified traveler from Humble
Posted 14 Nov 2024
The hotel had good customer service. The hotel needs updating. Overall it was ok.
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Daisy, Thank you for sharing your feedback. We are happy to hear that you appreciated the service during your stay. However, we regret not meeting your expectations with the look and feel of your room, and we will share your comments with our team. We hope to welcome you back in the future and provide you with an even better experience.Markos A RivasGeneral Manager
by A verified traveler
Posted 12 Nov 2024
Staff was really nice
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Robert, Thank you for your positive review and for highlighting our friendly staff! We are thrilled that our team made a positive impression on your stay. It is always our goal to provide welcoming service to ensure our guests feel comfortable and well taken care of. We hope you will join us again here at Holiday Inn Miami-International Airport in the future for another great experience!Markos A RivasGeneral Manager
by A verified traveler
Posted 11 Nov 2024
Close to the airport
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Doug, Thank you for your positive feedback! We are glad to know that our location near the airport was convenient for you. We appreciate your rating and hope you had a comfortable stay. If you are ever in the area again, we would love to welcome you back to Holiday Inn Miami-International Airport.Markos A RivasGeneral Manager
by A verified traveler
Posted 11 Nov 2024
Great service and onsite
Ammeno
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Amanda, Thank you for sharing your feedback and for the excellent rating! We are delighted to hear that you were happy with the service and enjoyed your time at our property. It is always great to know that our efforts to provide a comfortable experience are appreciated. We hope to welcome you back to Holiday Inn Miami-International Airport in the future and continue delivering outstanding service.Markos A RivasGeneral Manager
