Ratings based on 987 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Cierra , Hotel Management
Thank you for the feedback
by A verified traveler
Posted 15 Nov 2024
La abitacion estaba ocupada cuando entré tuve que esperar para que me dieran otra
Comment from Hotel Management
17 Nov 2024 by Cierra , Hotel Management
Thank you for the feedback. We are sorry for the issues you inquired. Please note that your feedback is very important to us and we will make the necessary changes to provide a better experience in the future
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Cierra, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 30 Oct 2024
My car was stolen from the hotel parking lot, in front of the main entrance to the hotel. The manager said that the hotel is not responsable of the incident. The employee that was in the front desk support me in the report to the police and she said that it’s not the first time that happened.
When the police arrived, they asked for the cameras but the manager said that the hotel has not cameras in the parking lot. Incredible!!!!!!
Comment from Hotel Management
3 Nov 2024 by Cierra, Hotel Management
Thank you so much for your feedback. Please note that your feedback is very valuable to us. I'm would like to apologize for the inconveniences during your stay. We will make the necessary changes so we can provide a better experience in the future
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Cierra, Hotel Management
Thank you so much for your feedback. Please note that your feedback is very valuable to us We will make the necessary changes so we can provide a better experience in the future
by A verified traveler
Posted 20 Oct 2024
I go to this hotel at least 4 times a year because I love the location. But the rooms I get are getting worse and they blame it on Expedia.
Comment from Hotel Management
27 Oct 2024 by Cierra, Hotel Management
Thank you for your feedback. I would like to apologize for the issues you have experienced here at the hotel. Note that your feedback is very important to us and we will make the necessary changes so we can provide a better experience.
by A verified traveler
Posted 5 Oct 2024
The staff was very accomodating and friendly. The property is, clean, nice and quiet!
Comment from Hotel Management
9 Oct 2024 by Cierra, Hotel Management
Thank you so much for your feedback. We are happy you enjoyed your stay and hope to see you soon
by A verified traveler
Posted 3 Oct 2024
Would stay again.
Comment from Hotel Management
5 Oct 2024 by Cierra, Hotel Management
Thank you for you feedback. We hope to see you again soon.
by A verified traveler
Posted 22 Sep 2024
Tienen a la mejor waitress! Auméntenle el sueldo se lo merece
Comment from Hotel Management
23 Sep 2024 by Cierra, Hotel Management
Thank you so much for your feedback. We are sorry for the issues you had with the bed. Please note that your feedback is very valuable to us and we will continue to make the necessary changes to provide a batter experience in the future,
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Cierra, Hotel Management
Thank you so much for your feedback. We hope to see you soon.
