Ratings based on 993 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Kenneth Cardona - General Manager, Hotel Management
Hello Jessica,thank you for the rating.
by A verified traveler
Posted 23 Sep 2024
The breakfast option was good, the staff was nice and friendly my only issue is that the rooms needs some major upgrades... The bathroom had paint peeling off the walls which was very unpleasant to see the fixtures in the rooms needs some upgrades as well...
Comment from Hotel Management
28 Sep 2024 by Kenneth Cardona -GM, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our breakfast and that our team made a positive impression on you with their friendliness. We truly value your comments about the room conditions, and we want to assure you that we are currently undergoing renovations to enhance our guest experience. These upgrades will address many of the concerns you mentioned, including the bathrooms and room fixtures. We expect to complete the renovation by summer 2025 and hope you'll consider staying with us again to enjoy the improvements. Thank you again for your feedback, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 16 Sep 2024
My family of 5 stayed here for 2ndays and the staff was very nice, breakfast was good and oir room waa nice for us, overall no complaints i would stay here again.
Comment from Hotel Management
16 Sep 2024 by Kenneth Cardona-General Manager, Hotel Management
Thank you Stephanie, looking forward to your family visit next time. We should have some renovated rooms by then.
by A verified traveler
Posted 27 Aug 2024
The room was musty very unpleasant odor toilet didn’t work upon check in, we ended up changing rooms but the odor in that room was worse I had to use my glade automatic air freshener thank God I had it. The elevator was under repairs with some sort of ugly canvas covering. The bathroom vents were loud. It really gave outdated motel vibes.
Comment from Hotel Management
27 Aug 2024 by Front desk, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KENDALL EAST - MIAMI.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your feedback, it is highly valued and appreciated. !
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Front Desk, Hotel Management
Thank you for your review! We're glad to hear that you enjoyed your stay, and we hope to see you again!
by A verified traveler from Governors Harbour
Posted 21 Aug 2024
Smell lobby , elevators,rooms, etc
Comment from Hotel Management
21 Aug 2024 by Kenneth Cardona-General Manager, Hotel Management
Hi Carlton,Thank you for taking the time to share your feedback about your recent stay at our hotel. We apologize for any unpleasant odors you may have encountered in the lobby, elevators, or your room.We understand that this is not the experience you expected, and we are committed to providing a comfortable and enjoyable stay for all of our guests. Please be aware that our hotel is currently undergoing renovations to address issues such as odor control and improve the overall guest experience. We apologize for any inconvenience this may have caused. We value your feedback and will take steps to ensure that these issues are resolved promptly.Thank you for your understanding.Sincerely,Kenneth Cardona
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Kenneth Cardona-General Manager, Hotel Management
Thank you for the rating Gilmar. Would love to know how we can make it better for the future.
by A verified traveler
Posted 30 Jul 2024
A beautiful hotel and excellent stay. Breakfast was delicious.
Comment from Hotel Management
4 Aug 2024 by Kenneth Cardona - General Manager, Hotel Management
Hi Kuok, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and found our hotel beautiful. It’s wonderful to know that you loved our breakfast as well. We hope to welcome you back soon!
by A verified traveler
Posted 29 Jul 2024 on Orbitz
nice staff and good breakfast
Comment from Hotel Management
4 Aug 2024 by Kenneth Cardona - General Manager, Hotel Management
Thank you, Duasn! We're glad you enjoyed our staff and breakfast. Your kind words mean a lot to us. We hope to welcome you back soon!
by A verified traveler
Posted 24 Jul 2024
Front desk 0 starts
We need an extra blanket and they never provided
Comment from Hotel Management
27 Jul 2024 by Eleni, Hotel Management
We apologize for the inconvenience caused by the lack of an extra blanket. Our goal is to ensure all guests have a comfortable stay. We appreciate you bringing this to our attention and will use your feedback to improve our services. Please don't hesitate to contact us directly if you have any other concerns.
