Ratings based on 1,527 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Palm City
Posted 26 Nov 2024
Staff was friendly and polite
Comment from Hotel Management
27 Nov 2024 by AMAURYS, Hotel Management
It is great to hear that. Thank you so much for your nice comments. We hope to see you in the near future. .
by A verified traveler
Posted 25 Nov 2024
Perfect location if you need to go to the passport office!
Comment from Hotel Management
26 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for your feedback! It’s great to hear that our location worked perfectly for your visit to the passport office. We’re glad we could make your stay convenient, and we hope to welcome you back for any future trips, Katia!
by A verified traveler
Posted 25 Nov 2024
Best to valet park but checkin was simple and room very nice. Check in personnel very friendly and helpful
Comment from Hotel Management
25 Nov 2024 by AMAURYS, Hotel Management
It is great to hear that you a nice stay with us.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by AMAURYS , Hotel Management
It is great to hear you had a nice stay with us.
by A verified traveler from jamaica
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by AMAURYS , Hotel Management
We are glad to hear that you had a nice stay with us.
by A verified traveler
Posted 23 Nov 2024
It takes about an hour to check in due to they couldn't find my booking and the manager found it finally. The shower connector is leaking.
Comment from Hotel Management
25 Nov 2024 by AMAURYS , Hotel Management
We are so sorry for the inconvenience you encountered in our hotel. We hope to see you back in the future---Please, just keep us posted whenever you comeback to Miami; we will do our best to accommodate you
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for taking the time to rate your stay, Joseph. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.
by A verified traveler
Posted 17 Nov 2024
It was nice and clean.
Comment from Hotel Management
18 Nov 2024 by Hotelmgmt, Hotel Management
Christopher, thank you for noticing the cleanliness of our property—it’s a top priority for us! We appreciate your kind words and look forward to welcoming you back to the Hilton Miami Downtown soon.
by A verified traveler
Posted 17 Nov 2024
Great
Comment from Hotel Management
18 Nov 2024 by Hotelmgmt, Hotel Management
Fazlia, it’s wonderful to hear you fully enjoyed your time at the Hilton Miami Downtown! Thanks for the five-star review. We hope you'll choose to stay with us again soon.
by A verified traveler
Posted 17 Nov 2024
I was discouraged with the customer service. I liked the location.
Comment from Hotel Management
18 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for your comments, Lucy. While it's great that you appreciated our location, we're disappointed to hear that our service didn't meet your expectations. We strive for excellence in every interaction and will use your feedback to see where retraining may be needed. Please consider coming back to experience the high level of hospitality we pride ourselves on.
