Ratings based on 198 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Larkfield
Posted 3 Jan 2025
Comment from Hotel Management
3 Jan 2025 by DRS, Hotel Management
Thank you for your comment Daniel!
by A verified traveler
Posted 3 Dec 2024
Rooms are outdated.
Comment from Hotel Management
3 Dec 2024 by DRS, Hotel Management
Thank you for your comments.
by A verified traveler
Posted 30 Oct 2024
.
Comment from Hotel Management
30 Oct 2024 by DRS, Hotel Management
Hi Tom,Sorry to hear we did not meet your expectations during your stay, as we are currently working on the Hotel renovation project. Thank you for your comments.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by DRS, Hotel Management
Dear Paola,Thank you for taking the time to tell me about your experience at the Hilton Garden Inn, Miami South Beach, FL. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hilton Garden Inn, Miami South Beach, FL, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.
by A verified traveler
Posted 8 Oct 2024
Great place to stay for excellent price
Comment from Hotel Management
8 Oct 2024 by DRS, Hotel Management
Thank you for your comments Anas.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Customer Service, Hotel Management
Julie, thank you for staying with us at Hilton Garden Inn Miami South Beach. We're thrilled you enjoyed your stay, and we look forward to welcoming you back soon!
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
4 Oct 2024 by DRS, Hotel Management
Thank you, Henry!
by A verified traveler
Posted 4 Oct 2024
they couldn't find my reservation at first... then all went smooth
Comment from Hotel Management
4 Oct 2024 by Customer Service, Hotel Management
Rodrigo, it’s great to know you had a pleasant stay at Hilton Garden Inn Miami South Beach. We're glad to hear everything went smoothly after the initial reservation hiccup. We hope to have the opportunity to welcome you back again soon!
by A verified traveler
Posted 21 Sep 2024 on Hotels
As a Hilton Honors member, I thought breakfast was complimentary even though I booked through a third party. Instead I was charged for a very mediocre meal.
Comment from Hotel Management
21 Sep 2024 by DRS, Hotel Management
Thank you for your comments.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
16 Sep 2024 by DRS, Hotel Management
Thank you, Phillip!
