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Grand Beach Hotel Surfside

4.5 star property
Luxury hotel on the beach, with 3 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Beach Hotel Surfside

3 outdoor pools, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Terrace/patio
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Lobby sitting area
VIP Access

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot Tub
  • Bar
  • Housekeeping
  • Pool
  • Room service
  • Breakfast available
The price is P20,321
P26,281 total
includes taxes & fees
Jan 14 - Jan 15, 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Room, Multiple Beds (2 Bedroom Sunset View King Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds (2 Bedroom Sunset View King Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 92.6 sq m
  • Bay view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Room, 2 Twin Beds (Partial Ocean View Two Bedroom King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Twin Beds (Partial Ocean View Two Bedroom King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 92.6 sq m
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 92.6 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Suite, 1 King Bed (Ocean View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Ocean View King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 39.7 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Suite, 1 King Bed, Pool View (Pool View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Pool View (Pool View King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 39.7 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 39.7 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Suite, 2 Double Beds (Standard Double Suite)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 2 Double Beds (Standard Double Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 1 King Bed, City View (Sunset View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, City View (Sunset View King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 39 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Standard King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Standard King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 39.7 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 92 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 3 Twin Beds (Partial Oceanview 2 Bedroom Queen Dbl)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 3 Twin Beds (Partial Oceanview 2 Bedroom Queen Dbl)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 3 Twin Beds

Similar properties

Balcony

Grand Beach Hotel Surfside West

Pool
Hot Tub
Spa
Air conditioning
8.2 out of 10, Very Good, (1002)
The price is P18,238
P22,749 total
includes taxes & fees
Jan 13 - Jan 14, 2025
Grand Beach Hotel Surfside West
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About the neighborhood

Map
9449 Collins Avenue, Surfside, FL, 33154

What's nearby

  • Surfside Beach - 3 min walk - 0.3 km
  • Bal Harbour Shops - 5 min walk - 0.5 km
  • Bal Harbour Beach - 5 min walk - 0.5 km
  • Haulover Park Marina - 4 min drive - 2.8 km
  • Haulover Park - 5 min drive - 2.8 km

Getting around

  • Miami Golden Glades Station - 16 min drive
  • Miami Intl. Airport (MIA) - 29 min drive

Restaurants

  • ‪Makoto - ‬11 min walk
  • ‪Aba Restaurant - ‬7 min walk
  • ‪Carpaccio - ‬7 min walk
  • ‪Flanigan's Seafood Bar & Grill - ‬3 min walk
  • ‪Bal Harbour Bistro - ‬11 min walk

About this property

Grand Beach Hotel Surfside

Luxury hotel near Surfside Beach
Located close to Bal Harbour Shops and Haulover Park Marina, Grand Beach Hotel Surfside provides a poolside bar, a terrace, and a coffee shop/cafe. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining, and beach cabanas. Treat yourself to a massage, a body treatment, or a manicure/pedicure at the onsite spa. The on-site international cuisine restaurant, La Plague, offers breakfast, lunch, dinner, light fare, and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
Other perks include:
  • 3 outdoor pools with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge), and express check-out
  • Laundry services, tour/ticket assistance, and a computer station
  • Beach towels, ATM/banking services, and wedding services
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 268 rooms feature comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • 42-inch flat-screen TVs with premium channels
  • Wardrobes/closets, recycling, and a personal chef

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 49 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 39 for adults and USD 22 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Plague
  • Lobby Poolside Bar
  • Market Place
  • Sky Bar

Things to do

  • 3 outdoor pools
  • 4 spa tubs
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)

Family friendly

  • 3 outdoor pools
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 9,000 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Hand-held showerhead
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • iPod dock

Food and drink

  • Chef service
  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 64.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Fitness center access
  • Fitness/yoga classes
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 39 for adults and USD 22 for children
  • Valet parking fee: USD 49 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for 1 night room and tax for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool

Property is also known as

Grand Beach Hotel Surfside
Grand Beach Surfside
Surfside Grand Beach Hotel
Grand Beach Hotel
Grand Beach
Grand Beach Surfside Surfside
Grand Beach Hotel Surfside Hotel
Grand Beach Hotel Surfside Surfside
Grand Beach Hotel Surfside Hotel Surfside

Frequently asked questions

Does Grand Beach Hotel Surfside have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Grand Beach Hotel Surfside?

As of Dec 30, 2024, prices found for a 1-night stay for 2 adults at Grand Beach Hotel Surfside on Jan 14, 2025 start from P 20,320.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Beach Hotel Surfside pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Beach Hotel Surfside?

Valet parking is available for USD 49 per day.

What time is check-in at Grand Beach Hotel Surfside?

Check-in start time: 4 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Grand Beach Hotel Surfside?

Check-out is at 11 AM.

Where is Grand Beach Hotel Surfside located?

Nestled on the beach, this Surfside hotel is within a 10-minute walk of Surfside Beach and Bal Harbour Shops. Haulover Park Marina and Normandy Shores Golf Club are also within 3 mi (5 km).

Grand Beach Hotel Surfside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 492 out of 1008 reviews" "
Rating 8 - Good. 192 out of 1008 reviews" "
Rating 6 - Okay. 113 out of 1008 reviews" "
Rating 4 - Poor. 104 out of 1008 reviews" "
Rating 2 - Terrible. 107 out of 1008 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jaspreet

Stayed 1 night in Nov 2024

6/10 Okay

Jonathan

Stayed 3 nights in Nov 2024

10/10 Excellent

Yaakov

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Enrique

Stayed 1 night in Nov 2024

10/10 Excellent

Shannon

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Adriana

Traveled with family
Beautiful property. Very clean! The staff was excellent Great experience. Definitely coming back
Stayed 4 nights in Dec 2024

10/10 Excellent

Bayard

Stayed 2 nights in Nov 2024

6/10 Okay

Eli

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

laura

Business traveler
Liked: Cleanliness, property conditions & facilities
It was a nice property and my room was lovely. However, I was disappointed in two ways. First, they send you text messages checking in and asking how things are doing. But when you reply, you hear nothing … so clearly it’s a bot message (silly me). Second, on a relatively cool day so not even high demand on the beach, I and others had to wait for people to leave because there weren’t sufficient beach chairs available. I can’t imagine how long one would have to wait on a lovely day … It just seems perhaps like management is a bit too hands off but these issues will not sort out themselves.
Stayed 3 nights in Dec 2024

6/10 Okay

marla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and great location…
Stayed 5 nights in Nov 2024

10/10 Excellent

Lorenzo

Stayed 1 night in Nov 2024

4/10 Poor

Samuel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a truly terrible experience and will not be returning. For our wedding anniversary, we booked the most expensive suite at this hotel, expecting a luxurious stay, but it was far from it. The remote control didn’t have batteries, the shower didn’t have hot water, the couch was filthy, the pillow was uncomfortable, and the bathroom had visible stains—completely unacceptable. When we called for assistance, the only solution offered was to downgrade us to a standard room without an ocean view. For the price we paid, this level of service and cleanliness is inexcusable. We’ll never come back and highly recommend trying the Altair Hotel or one of the many better options in the area. This is our first time writing a bad review and we hate doing it. but we felt we must share this
Stayed 1 night in Nov 2024

10/10 Excellent

roie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Shalom

Traveled with family
Disliked: Staff & service, amenities
Bad service, good location
Stayed 2 nights in Nov 2024

10/10 Excellent

Jordan, iowa city

Liked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are large and clean and comfortable. Location great… right on the beach. Highly recommend
Stayed 3 nights in Nov 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very nice hotel
Stayed 3 nights in Nov 2024

8/10 Good

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the easy ocean access and staff friendliness. Disappointed I was not offered my free drink and that the yoga instructor did not show up on Monday 11/18 and no informed us. There were 6 of us on the rooftop waiting.
Stayed 3 nights in Nov 2024

10/10 Excellent

Edgar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , great staff beautiful hotel but they should either clean or change the hotel carpet and some room sofa also needs to be changed
Stayed 4 nights in Nov 2024

2/10 Terrible

Anthony

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nightmare. AC not working or too noisy you couldn’t even sleep. The floor was wet because of the humidity of the hotel. I don’t recommend.
Stayed 2 nights in Nov 2024

10/10 Excellent

Nikola

Stayed 7 nights in Jun 2024

10/10 Excellent

Mariangelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities
this is my second time staying at this property. I came back because i liked the location, the rooms-they are spacious and convenient, it was cute and the beach is great. The only negative i noted the first time is that the pools were too small for the number of guests and by the mid day i did not feel it was clean enough to swim in. However, i am not sure if i would stay there again. While all the positives are still there, the hotel needs some Maintenace. The towels were old, used up, grey. The lamp shades were not even, the sink in one bathroom was clogged. I would not stay there unless the hotels gets freshening up
Stayed 3 nights in Oct 2024

6/10 Okay

Ana

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t like the service we were provided, we asked for towels and never got them. The woman at the market had an attitude with the guests, they ran out of water bottles to sell at the market. Ran out of water at a beach resort? There were holes by the hot tubs on the first floor, one of the people in our party had her foot stuck on one, the lights weren’t turned on at the upstairs pool until late at night, so we couldn’t use the amenities until later at night cause you couldn’t see anything. There were questionable guests at the adult pool upstairs. The prices of the food at the market are insane $6 for chips and $11 for a fruit cup? The food at the restaurant was pricey, but it was good so we didn’t mind paying a little extra.Overall the value of the service we were provided didn’t match the value of what we paid for our stay. There were a couple of employees like Anthony from the Market and the guy at the front desk who were friendly and helpful, but they were the exception. The property is beautiful and has great potential, but is poorly maintained and the staff isn’t great at all. Overall we were dissatisfied and disappointed, we expected more from our stay there.
Stayed 2 nights in Oct 2024