Ratings based on 439 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
The continental breakfast was questionable??
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Dear John, Thank you for staying at our hotel and for taking the time to post a review. We apologize for not meeting your expectations with our grab-and-go breakfast options. Your feedback will be shared with our leaders so that they can consider our guests' preferences and improve our future breakfast choices. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 27 Oct 2024
Nice stay, needed to be more specific about what's included in their free breakfast.
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Dear Kimberlyn, Thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Your feedback serves as a valuable tool in our commitment to ongoing monitoring and enhancement of the guest experience. We hold your input in high regard as we are continually dedicated to refining our guests' experiences. We eagerly anticipate the opportunity to welcome you back for an even more exceptional stay in the near future.Sincerely,Hotel Management
by A verified traveler
Posted 26 Oct 2024
Ubication
by A verified traveler
Posted 21 Oct 2024
Good hotel
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Ana, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Thank you again for sharing your experience with others, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 20 Oct 2024
Like the hotel
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 14 Oct 2024
The staff was very friendly and eager to help. The room was very clean and comfortable. Just what we needed
Comment from Hotel Management
14 Oct 2024 by Hotel Management, Hotel Management
Dear Dawn, Thank you for the kind words regarding your time at Extended Stay America. Your compliments regarding our devoted guest services and immaculate rooms are genuinely heartwarming. We will enjoy sharing your compliments with all our team members. Your satisfaction is our priority, and we hope to welcome you again soon for another seamless visit.Sincerely,Hotel Management
by A verified traveler
Posted 11 Oct 2024
Rented two rooms for four nights to escape hurricane Milton. Rooms smelled horrible and are run down. In fact I rented in another property in addition to the hotel costs incurred as we just could not stay there.
Comment from Hotel Management
12 Oct 2024 by Hotel Management, Hotel Management
Dear Raymond, Our primary goal is to ensure you have an exceptional stay; therefore, we deeply regret that our team did not meet your expectations during such a challenging time. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your future visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
by A verified traveler
Posted 5 Oct 2024
