Ratings based on 434 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
If you are a homeless person, this place is perfect for you. If you are not a homeless person, do not stay at this hotel. The room is dirty, the hallways are noisy, people live there and it is impossible to have a peaceful night's sleep. I almost forgot about the dogs barking all night long. I was going to stay for 5 nights and I preferred to look for another hotel and unfortunately I lost the money for my reservation.
Comment from Hotel Management
1 Dec 2024 by Hotel Management, Hotel Management
Dear Luiz, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We take your feedback seriously and will address these issues with our team to ensure improvements. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management
by A verified traveler from Lockhart
Posted 30 Nov 2024
Upon arrival had to wait for staff....room key didnt work when walking outside to get food from Uber Eats and staff member not around to open the door....$100 deposit not listed as a requirement with a refund up to 4 days...no full breakfast only grab n go and limited to oatmeal packets and granola bars only...you have to take your own trash out upon leaving
Comment from Hotel Management
1 Dec 2024 by Hotel Management, Hotel Management
Dear Johnna, Thank you for your feedback. We were sorry that our deposit policy inconvenienced you. We believe in transparency and list these charges on all booking sources to keep our guests informed. This deposit will guarantee incidental charges incurred during your stay and is refundable. We regret if this was not adequately communicated to you. Additionally, we apologize for the issues you encountered and assure you that we will use your input to prevent future occurrences. We truly value your feedback and hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 25 Nov 2024
I like the fact that it’s peaceful, also the staff was very nice and clean.
Comment from Hotel Management
26 Nov 2024 by Hotel Management, Hotel Management
Dear Clyvon, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite relaxing and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 25 Nov 2024
I was overnighting as I was in transit in Miami. Hotel was comfortable and met my need for short stay.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Checked in at 1 AM checked out by 11 breakfast was crappy. I was expecting at least make your own waffles, but it was literally just some oatmeal and muffins and I booked this hotel because of the pool. I had a late appointment and I was planning on hanging by the pool for the afternoon until my appointment and the pool is closed permanently, they need to put that on their website because I literally booked for the pool. It was very clean that was comfortable. There was no remote to my TV in my room. Thankfully I was too tired to watch it would stay again.
Comment from Hotel Management
16 Nov 2024 by Hotel Management, Hotel Management
Dear Dana, Thank you for sharing your experience with us about your stay at Extended Stay America. With the exception of a few issues, we are happy to hear you had a pleasant stay overall. We appreciate your kind feedback and are even more excited to know about your return. We hope to provide you with a more-improved stay. Come back soon!Sincerely,Hotel Management
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 30 Oct 2024
Quick easy stay after my flight got delayed affordable
by A verified traveler
Posted 29 Oct 2024
