Ratings based on 467 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Karla at front desk was extremely friendly and helpful.
by A verified traveler
Posted 15 Jan 2025
Shopping
Comment from Hotel Management
17 Jan 2025 by Hotel Management, Hotel Management
Dear Denika, Thank you for choosing Extended Stay America for your recent visit to the city. We enjoyed having you as our guest and hope you will return the next time your travels bring you to our area.Sincerely,Hotel Management
by A verified traveler from Elmhurst
Posted 11 Jan 2025
They let me know on checkin my booking is cancelled
Comment from Hotel Management
11 Jan 2025 by Hotel Management, Hotel Management
Dear Konstantin, Thank you for taking the time to share your comments. It is important to us that you are completely satisfied, and we are very sorry for any issues with your reservation. We will work harder so your next stay is outstanding in every way. Thank you again.Sincerely,Hotel Management
by A verified traveler
Posted 10 Jan 2025
Worst management and worst hotel I have ever stayed. Never going to stay again.
Bathroom door was missing, we informed front desk that we will checkout by 11:30 and they said Ok. We did checkout on time, even though one Lady manager pushed in and come to our room and behave improperly around 11:10.
Comment from Hotel Management
11 Jan 2025 by Hotel Management, Hotel Management
Dear Shambhu, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 8 Jan 2025
At the moment of check out they treat you like a prisoner. They call you hours before the check out and then they knock at the door countless times. The hotel is great, but not management.
Comment from Hotel Management
12 Jan 2025 by Hotel Management, Hotel Management
Dear Juliette, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward and hope to provide you with the superior experience that you deserve.Sincerely,Hotel Management
by A verified traveler from Santa Ana
Posted 7 Jan 2025
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 5 Jan 2025
Easy stay if you need an overnight next to the airport.
Clean facility
Comment from Hotel Management
6 Jan 2025 by Hotel Management, Hotel Management
Dear Roberto, Thank you for choosing to stay with us at Extended Stay America. We appreciate your kind words about our prime location near the airport and our commitment to maintaining a clean and welcoming environment. We would be honored to host you again on your next visit to the city. Have a wonderful day and travel safely!Sincerely,Hotel Management
by A verified traveler
Posted 5 Jan 2025
They charged me extra for a room exchange i didn't request. Despite complaining multiple times, I haven't received a response. Also, the breakfast was very basic, with ju a piece of bread and coffee.
Comment from Hotel Management
7 Jan 2025 by Hotel Management, Hotel Management
Dear Tai, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 4 Jan 2025
spacious room, okay experience, only spent the night.
