Ratings based on 996 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 21 Dec 2024
Nice and new property but cleanliness can be done improved. Was moved to an uncleaned room (dirty baths, fridge, unvacuumed floors, etc.)
by A verified traveler from San Antonio
Posted 10 Dec 2024
Staff is very friendly and knowledgeable , great with recommending dining and other activities around the area
Comment from Hotel Management
11 Dec 2024 by Customer Service, Hotel Management
Carlos, it’s wonderful to hear you had a great time at Dua Miami. Our team members are passionate about providing excellent recommendations, and we're delighted to have made your stay enjoyable. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Guest Services, Hotel Management
Hello Angela,Thank you for the feedback. We look forward to seeing you on the next visit.
by A verified traveler
Posted 24 Nov 2024
Other
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Ross, thank you for choosing Dua Miami. It's wonderful to know you had a positive experience. If there are specific aspects you'd like to share, feel free to let us know. We hope to welcome you again soon.
by A verified traveler
Posted 16 Nov 2024
The staff and service were amazing.
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
Patrick, we’re delighted you loved your experience at Dua Miami. Our team members are always eager to provide exceptional service. We hope to welcome you back soon!
by A verified traveler
Posted 25 Oct 2024
Funky hotel that I would stay in again staff very friendly
Comment from Hotel Management
25 Oct 2024 by Guest Services, Hotel Management
Hello Paul,Cant wait to host your next visit.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Guest Services, Hotel Management
Thank you for the 5 star
by A verified traveler
Posted 23 Oct 2024
Everything
Comment from Hotel Management
25 Oct 2024 by Guest Services, Hotel Management
Thank you Nadia for the review
by A verified traveler
Posted 21 Oct 2024
First of all, when I arrived at the front desk like in any hotel, they asked for my card, and due to what they called an error, but what I believe was completely intentional, they charged my card twice for an incidental deposit, which is still blocked on my account. Then, the front desk clerk made another mistake by not giving me the breakfast voucher that was included in my reservation, and it was only after I complained that she finally looked into it and gave it to me.
At checkout, I was charged for the breakfast, and I’m still disputing that charge. Also, the valet parking costs $61, which is an absurd amount, they don’t give you any option to park on your own, forcing you to use their service. The “breakfast included” is only $20 per person, and it’s not the full breakfast that you can choose from.
I would never stay here again, and I wouldn’t recommend it to anyone either.
Comment from Hotel Management
25 Oct 2024 by Guest Services, Hotel Management
Thank you for sharing your experience, and I’m sorry to hear about the issues you encountered during your stay. I understand how frustrating it must be to deal with the double charge for the incidental deposit and the mix-up with the breakfast voucher. It’s unacceptable that you were charged for breakfast at checkout despite it being included in your reservation.Regarding valet parking, I appreciate your feedback on the pricing and the lack of self-parking options. Your concerns are important, and I will ensure they are addressed with the management team to improve our services. We value your input and sincerely apologize for the inconveniences you faced. Thank you for bringing this to our attention. If you would like to contact the hotel directly we would be glad to assist with the breakfast credits
