Ratings based on 990 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Old building and units haven't been updated since the 80's. Location is excellent for beach access.
Comment from Hotel Management
1 Jan 2025 by Ana Fernandez(Front Desk Supervisor), Hotel Management
Thank you Leighton for sharing your thoughts with us. We understand that the building and units may feel a bit dated,but we are working on improving them. However, we take pride in the fantastic location of our property, which offers direct access to the beach, making it an ideal spot for guests who love coastal activities. We're continuously working to improve our guest experience, and we truly appreciate your feedback.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Crystal Beach Suites Management, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 12 Dec 2024
Too many extra charges amd not friendly
Comment from Hotel Management
13 Dec 2024 by Crystal Beach Suites Management, Hotel Management
Thank you for your feedback.
by A verified traveler from Springfield
Posted 10 Dec 2024
Very close to the beach.
Comment from Hotel Management
11 Dec 2024 by Crystal Beach Suites Management, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 9 Dec 2024
Lovely location, is great to have a kitchen, front desk and beach staff were super nice! Is not luxury but would stay again
Comment from Hotel Management
9 Dec 2024 by Ana Fernandez(Front Desk Supervisor), Hotel Management
Thank you Carla for your feedback. We are glad that you enjoyed your stay with us.We do have a phenomenal location, really close to the beach and different restaurants.We hope to have another opportunity to serve you soon.
by A verified traveler
Posted 8 Dec 2024
Easy access to beach, pool is nice.
Comment from Hotel Management
9 Dec 2024 by Ana Fernandez(Front Desk Supervisor), Hotel Management
Thank you Betsy for your feedback. We are glad that you enjoyed your stay with us.We do have a phenomenal location, really close to the beach and different restaurants.We hope to have another opportunity to serve you soon.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Crystal Beach Suites Management, Hotel Management
Thank you for your rating.
by A verified traveler
Posted 29 Nov 2024
Pool is horrible, pictures in Expedia is totally misleading, should not pay more than 100$ a night here
Comment from Hotel Management
30 Nov 2024 by Crystal Beach Suites Management, Hotel Management
Thank you for sharing your experience.
by A verified traveler
Posted 25 Nov 2024
Everything was good walls are thin could here above me but didnt bother me. Enjoyed pool and easy beach access.
Comment from Hotel Management
27 Nov 2024 by Crystal Beach Suites Management, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 19 Nov 2024
The property is a bit dated. One of the front desk clerks was rude and did not want to be bothered. One of our key cards would not work no matter how many times it was activated. She told us several times it was because it was near our phones and we told her several times that we knew better and ensure the card was separate from the phone. She just seeme me to be annoyed
Comment from Hotel Management
19 Nov 2024 by Crystal Beach Suites Management, Hotel Management
Thank you for sharing your experience. We appreciate your feedback regarding our staff. We strive to provide exceptional service to all guests, and we apologize if you encountered any inconsistency in this area. We will be sure to address this with our team to ensure that our service is consistently excellent for all guests. Thank you again for your review.
