Ratings based on 990 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chaguanas
Posted 2 Jan 2025
Good property stayed with my daughters for 6 nights Dec 2024. Mostly Spanish speaking staff. But overall a great stay
by A verified traveler from Homestead
Posted 30 Dec 2024
This hotel needs a makeover in the rooms. The scent is undesirable. The linens were not for 4 persons even though it is on the reservations. The pull out sofa indicated a bed for 2 and it was a twin size. It should not have the marriott name attached to this hotel. Will not recommend.
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Elena, We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into specific areas. We also apologize for the issues you had with our in-room amenities. In the future, please know that our front desk will be available to make your stay as comfortable as possible. Additionally, we are sorry you were not entirely satisfied with the condition of our accommodations. We will share your comments with appropriate teams as we strive to enhance our guest experience at all levels. We are grateful for your patience, and we hope you will give us another opportunity to provide you with the seamless stay you deserve. Larisa Gallagher,General Manager
by A verified traveler
Posted 28 Dec 2024
el cobro fue mayor al monto de la reserva
Comment from Hotel Management
30 Dec 2024 by General Manager, Hotel Management
Dear Humberto, Please accept our apologies for the billing and reservation-related concerns outlined and the inconvenience you encountered during your visit. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We will share your message appropriately, and we are grateful for your patience.Larisa Gallagher,General Manager
by A verified traveler
Posted 28 Dec 2024
Convenient Location, but the best hotel I’ve stayed in. Stained carpets. The couch & carpet in the bedroom was also stained.
Comment from Hotel Management
29 Dec 2024 by General Manager, Hotel Management
Dear Kareem, Please accept our apologies for the cleanliness issues you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience. On a positive note, we are glad to know you were pleased with our ideal location. Thank you for your feedback, and we hope you will give us another chance to make a better impression. Larisa Gallagher,General Manager
by A verified traveler
Posted 23 Dec 2024
Staff are friendly and service was excellent
Comment from Hotel Management
24 Dec 2024 by General Manager, Hotel Management
Dear Alberto, Thank you for the fantastic review and for taking the time to recognize our hotel. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We hope to welcome you back soon for another outstanding stay at Courtyard Miami Airport West/Doral.Larisa Gallagher,General Manager
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by General Manager, Hotel Management
Dear Stefanie, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. Thank you for choosing Courtyard Miami Airport West-Doral, and we look forward to another opportunity to welcome you back soon.Larisa Gallagher,General Manager
by A verified traveler
Posted 15 Dec 2024
We had to stay a week due to home renovations, so not a vacation stay. But it was comfortable enough that we enjoyed our stay almost like being at home. The hotel was clean, smelled nice, the room was lovely and well equipped.
Would comment on 3 things: wish the room had a microwave(had to go down to the lobby), wish the fridge was a bit bigger. And the parking situation is a bit of a headache but with patience you can find somewhere to leave your car
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Dear Stephanie, We are glad to know you enjoyed your overall stay with us and that you were pleased with our well-maintained property, excellent atmosphere, and exceptional accommodations. However, we are sorry for the issues you had with our in-room amenities and the difficulty you had in finding parking. In the future, please know that our front desk will be available to make your stay as comfortable as possible. It was a pleasure to host you at Courtyard Miami Airport West-Doral, and we look forward to your return visit.Larisa Gallagher,General Manager
by A verified traveler
Posted 15 Dec 2024
Great hotel.. beware of parking fres and the deposit
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Dear Christopher, We are glad to know you enjoyed your overall stay at Courtyard Miami Airport West-Doral. However, we regret your disappointment with our parking fees. This information is updated on our website, and we apologize if this was not communicated to you adequately. Also, know that any remaining incidental hold will be refunded to your account, and this can take your bank a few business days to process. Thank you for your feedback, and we hope you will give us another chance to host you again.Larisa Gallagher,General Manager
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by General Manager, Hotel Management
Dear Claudia, We are delighted you enjoyed your stay at Courtyard Miami Airport West-Doral. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.Larisa Gallagher,General Manager
by A verified traveler
Posted 10 Dec 2024
Nice hotel for family
Comment from Hotel Management
11 Dec 2024 by General Manager, Hotel Management
Dear Krupanidhi, We are pleased to know you enjoyed your stay with us. Thank you for mentioning that we are an excellent choice for a family visit. It was a pleasure to host you at Courtyard Miami Airport West-Doral, and we look forward to your next visit. Larisa Gallagher,General Manager
