Ratings based on 996 Verified Reviews
3.1 Room cleanliness
3.0 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jan 2023 on Travelocity
Great
by A verified traveler
Posted 10 Apr 2022
by A verified traveler
Posted 30 Mar 2022
What everyone says about this property is simply wrong. I just stayed here for five nights and six days over spring break and it was amazing! The staff was nice and accommodating. The room was clean and balcony was great with a nice view of the ocean. The location is what sets this property apart from the others! You are right across the beach and walking distance to restaurants, shops, clubs, etc. The rooftop pool and bar was a huge hit. Checking in and out was a breeze! What people are saying about the noise and not getting fresh towels is not true. My group and I did not have an issue falling asleep and if you need anything all you have to do is ask before 2pm! I highly recommend staying at the Congress.
by A verified traveler
Posted 30 Mar 2022
by A verified traveler
Posted 23 Mar 2022
by A verified traveler
Posted 18 Mar 2022
This property is not what is shown in the Expedia listings. It is very run down and in exceptionally poor condition.
Take note this is not a hotel but a managed condo facility so the front desk staff are unable to handle any real issues.
Security is exceptionally poor, locking door does not fully close and anyone can access the property.
We checked in on a Sunday and abandoned the rest of the stay as the place was uninhabitable.
None of the windows work and even if they did they were so old plastic wrap would have done a better job.
Avoid this place at all costs. It’s a dive.
by A verified traveler from nutley
Posted 10 Mar 2022
The worst experience ive ever had snd i travel a lot. Instead of a 1 bedroom suite ocean view that i booked 3 months ago, i got a 2 twin bed room and when i complained. They blamed expedia for sending an incorrect room category!! When we get to hotel after a long day and ask for toilet paper and new towels, they said the housekeeping closes at 5pm. The sheets in the room have dirt spots and there were makeups under the bed and bed was about to fall. New but not assembled well. Horrible stay. Placed a big dent to our vacation! The only good part is Greg, the bell attendant who is very nice and sympathetic to our situation. Otherwise DONT stay in this hotel
by A verified traveler
Horrible experience! Beware of this hotel.
Posted 24 Jan 2022 on HotelsUnfriendly staff at front desk. Water puddle in front door when entering room from a leak from either sink or refrigerator. A humming sound so loud in room from some kind of a/c air handler that the floor vibrated because the room was directly under it! They should be ashamed to even rent that room with that constant noise. And when I asked the front desk she said they are booked up and there was nothing she could do because I booked through a third party app. I called hotel.com and they transferred me to the reservations person and they tried to call the desk and they didn’t answer so she said that she would send an email and that’s all she could do. I was very disappointed in both the hotel and in hotel.com
by A verified traveler from Carlisle
Posted 22 Jan 2022
I liked the Miami Beach nostalgia vibe. I didn’t like the loud banging music all night.
by A verified traveler
Posted 10 Jan 2022 on Travelocity
Our room had 2 balconies and faced the ocean. Our room was also right on top of the Palace. Great experience
