Ratings based on 2,452 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
The front desk agent was very accommodating and polite. One of my rooms was cancelled and i had no idea she was very helpful in reinstating and getting me that extra room
Comment from Hotel Management
26 Nov 2024 by front desk, Hotel Management
Thank you for sharing your positive experience! We’re delighted to hear that our front desk agent provided accommodating and polite service while assisting with your reservation. Ensuring your stay is seamless and enjoyable is our priority. We look forward to welcoming you again soon!
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by front desk, Hotel Management
thank you for taking the time to leave a review! we hope to see you again
by A verified traveler from Independence
Posted 23 Nov 2024
Returned from a cruise in the morning. Staff was excellent in allowing us access to a clean room several hours before posted check-in! If you have an early flight, I would suggest using another property as this one does not offer shuttle to airport until 0600. Airport is right across the street, however terminal is on the other side - requiring ground transportation.
Comment from Hotel Management
25 Nov 2024 by Front Desk, Hotel Management
Thank you for your kind words about our staff! We’re delighted to hear they could accommodate you with an early check-in after your cruise, ensuring a comfortable start to your stay.We appreciate your feedback regarding our airport shuttle service. While the service begins at 6:00 AM, we understand this may not align with all flight schedules. For guests with early departures, we recommend arranging alternative transportation, and our team is always happy to assist in coordinating this.
by A verified traveler from Independence
Posted 23 Nov 2024
Staff was extremely busy, thus hard to rate. Manager was rude on the morning of our departure. Limited dining and shopping options near. Unsafe road with sidewalks to close to speeding traffic - making walking hazardous, especially for small children. Breakfast was a plus!
Comment from Hotel Management
25 Nov 2024 by front desk, Hotel Management
Thank you for the honest review! we hope to see you back soon
by A verified traveler
Posted 23 Nov 2024
Excelente estancia
Comment from Hotel Management
25 Nov 2024 by Front Desk, Hotel Management
Thanks so much for the review.
by A verified traveler
Posted 22 Nov 2024
The variety for breakfast..
Comment from Hotel Management
25 Nov 2024 by Front Desk, Hotel Management
Thanks so much for the review.
by A verified traveler from Christiansted
Posted 22 Nov 2024
Great place to stay near the airport and airport shuttle. Even had breakfast
Comment from Hotel Management
22 Nov 2024 by Front Desk , Hotel Management
Thanks so much for the review.
by A verified traveler from Key West
Posted 22 Nov 2024
None
Comment from Hotel Management
22 Nov 2024 by AC, Hotel Management
Thank you for choosing Comfort Suites Airport North!
by A verified traveler
Posted 21 Nov 2024
Free airport shuttle and cruise port shuttle must only be for a handful of people as we weren’t able to get on either one. Airport one never showed up despite waiting 30 min at the gate they told us wait at and got there before 9pm (run on the hour) so I guess they filled up at the other gate and just went back to hotel. Front desk staff NOT helpful during my calls before our stay or during stay.
Comment from Hotel Management
21 Nov 2024 by front desk, Hotel Management
Your feedback is invaluable, and we will address these concerns with our staff to ensure better communication and service in the future. We appreciate your patience and hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 21 Nov 2024
Hotel is dated elevator is slow they only have one. Only two people and a security officer work the hotel during the night shift. No maintenance staff on duty to fix issues maintenance related after 6pm.
Comment from Hotel Management
21 Nov 2024 by front desk, Hotel Management
Your feedback is invaluable. We appreciate your patience and hope to have the opportunity to serve you in the future
