Ratings based on 1,920 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Was disappointed called front desk several times for housekeeping staff to bring wash clothes that were never received
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Samantha,We apologize for any inconvenience you experienced during your stay. We value your feedback and will address this issue with the housekeeping team to ensure this does not happen in the future. Your satisfaction is important to us, and we appreciate you bringing this to our attention.
by A verified traveler from Miami
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Erick,We are excited to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another excellent stay.
by A verified traveler
Posted 18 Nov 2024
The property needs a deep pain and cleaning outside the property
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Rachel,We appreciate your feedback and will pass it along to our housekeeping team for their review and further action. Thank you for bringing this to our attention.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello silas,We are delighted to hear that you had a wonderful stay with us! Our team looks forward to welcoming you back soon.
by A verified traveler
Posted 16 Nov 2024
El problema es el servicio del personal, tienen gente con mala educación.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Mario,Lamentamos escuchar sobre su experiencia y agradecemos su retroalimentacin. Valoramos un servicio al cliente amable y profesional, por lo que tomaremos sus comentarios en consideracin para mejorar. íEsperamos tener la oportunidad de darle la bienvenida en el futuro y demostrarle nuestro verdadero estíndar de hospitalidad!
by A verified traveler
Posted 15 Nov 2024
The roomservice lady and lobby need to be more conected so they can know wich rooms extended their stay
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Juan Ramon Polanco,Thank you for sharing your feedback with us. We will work on enhancing communication between our room service team and the lobby to improve the guest experience. We appreciate your valuable input and hope to welcome you back in the future.
by A verified traveler from Sachse
Posted 15 Nov 2024
Place looks old and unkept. room amenities are close to none (towels are old and stiff, beds are old, sheets are ok but pillows smell and there are zero toiletries). Shuttle service is ok if you're willing to wait 30-60 min as they run a less than frequent schedule and when they have large groups of people checking in/out you better call an Uber. Wouldn't stay there again unless it was the only hotel with available rooms after missing a connection in MIA (again).
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Bruno,We apologize for any inconveniences during your stay. Our property strives to maintain a classic charm, and we appreciate your feedback regarding our amenities. The shuttle service operates according to a set schedule, but we encourage guests to plan accordingly. Your comments will be shared with the team for review and improvement.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Luis,We are delighted to hear that you had a pleasant stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Nov 2024
I appreciate the quick response from Mr Molina, GM. The hotel is really in poor condition, too many issues to mention. Poor or unresponsive constomer service from guest service staff. I look forward to seeing the renovation coming in spring! Management response was excellent!
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Kim,Thank you for sharing your feedback with us. We appreciate your patience and understanding during your stay. Our team is dedicated to addressing all concerns promptly and providing excellent service. We look forward to welcoming you back to experience our renovations in the future.
by A verified traveler
Posted 14 Nov 2024
Good for a one night stay. No more.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Fabianne, We appreciate your feedback on your stay with us. We strive to provide a comfortable experience for all our guests. If you have any further feedback or concerns, please feel free to reach out to our management team. Thank you for choosing our hotel for your accommodation needs.
