Ratings based on 979 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Excellent property and thank you for upgrade
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Managing Director, Hotel Management
Dear Albert, thank you for choosing the Biltmore and your support. We look forward to your next stay. Regards
by A verified traveler from Coral Gables
Posted 1 Dec 2024
Our Stay was wonderful! Staff and service was excellent ! Our suite was beautiful and super clean! Had a wonderful Thanksgiving with my Family!
Comment from Hotel Management
3 Dec 2024 by Managing Director, Hotel Management
Dear Tanya, thank you for choosing the Biltmore and your kind words. We look forward to your next stay. Regards
by A verified traveler
Posted 29 Nov 2024
Wonderful stay, happy returning customers. 5 star service every time. Brunch at Fontana is outstanding.
Comment from Hotel Management
1 Dec 2024 by Managing Director, Hotel Management
Dear Gary, thank you for choosing the Biltmore and for your kind words. We value your business and look forward to welcoming you back. Regards
by A verified traveler
Posted 29 Nov 2024
We spent our first night and morning as husband and wife and we LOVED everything about our stay. The room, the service, and the bottle of champagne we were given for our marriage!
Comment from Hotel Management
1 Dec 2024 by Managing Director, Hotel Management
Dear Grisel, congratulations on your wedding and thank you for choosing the Biltmore and for your kind words. We value your business and look forward to welcoming you back. Regards
by A verified traveler
Posted 27 Nov 2024
Excellent resort and amenities. Iconic, historic luxury. Great amenities, pool and spa. Great dining options.
Only negative - during 3 nights out of a 4 night stay - the fire alarm went off in the middle of the night.
Comment from Hotel Management
1 Dec 2024 by Managing Director, Hotel Management
Dear Antonia, thank you for choosing the Biltmore and for your kind words. We apologize for the inconvenience caused by the false alarm. We value your business and look forward to welcoming you back. Regards
by A verified traveler
Posted 27 Nov 2024
Great place. Clean. Really quiet. Easy parking
Comment from Hotel Management
1 Dec 2024 by Managing Director, Hotel Management
Dear Donald, thank you for choosing the Biltmore and for your kind words. We value your business and look forward to welcoming you back. Regards
by A verified traveler
Posted 25 Nov 2024
The hotel was beautiful and the service was impeccable. We really enjoyed all of the amenities and the wonderful dining options.
Comment from Hotel Management
25 Nov 2024 by Managing Director, Hotel Management
Dear Carlos, thank you for choosing the Biltmore and for your kind words. We value your patronage and look forward to welcoming you back. Regards
by A verified traveler
Posted 11 Nov 2024
Building is beautiful but was traveling with young children and assigned a room up a flight of stairs. We were moved eventually but bad first impression. Fairly isolated, lovely neighbourhood though.
Comment from Hotel Management
17 Nov 2024 by Managing Director, Hotel Management
Dear Katherine, thank you for choosing the Biltmore and your kind words. We apologize for not meeting your room allocation expectation and value your patronage. We look forward to serving you better during your next stay. Regards
by A verified traveler
Posted 10 Nov 2024
Excellent
Comment from Hotel Management
17 Nov 2024 by Managing Director, Hotel Management
Dear Reydel, thank you for choosing the Biltmore and your kind words. We value your patronage and look forward to your return. Regards
