Ratings based on 1,332 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Good
Comment from Hotel Management
28 Nov 2024 by Guest Service Team, Hotel Management
Dear Osbel,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.
by A verified traveler
Posted 27 Nov 2024
Had a great stay there, the location we loved the most. :)
Comment from Hotel Management
27 Nov 2024 by Guest Service Team, Hotel Management
Dear Lena,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.
by A verified traveler from Boynton beach
Posted 25 Nov 2024
Great location, great hotel
Comment from Hotel Management
26 Nov 2024 by Guest Service Team, Hotel Management
Dear Augusto,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.
by A verified traveler
Posted 25 Nov 2024
Location
Comment from Hotel Management
26 Nov 2024 by Guest Service Team, Hotel Management
Dear Luis,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.
by A verified traveler
Posted 24 Nov 2024
Very large and modern room. Comfortable and clean. The staff were very welcoming and efficient at all times. The $40 nightly valet parking is a bargain considering a car park not too far away from the hotel would have charged $120 for 24 hours. Overall pleasure to stay here and would most definitely recommend to family and friends.
Comment from Hotel Management
26 Nov 2024 by Guest Service Team, Hotel Management
Dear Franco,We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay with us at Berkeley Shore Hotel. Your kind words truly mean the world to us and serve as a source of encouragement and motivation for our entire team.Additionally, We wanted to extend a special thank you for the insightful suggestions you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.Once again, thank you for choosing to stay with us and for sharing your valuable feedback and suggestions. It has been an absolute pleasure to serve you, and we look forward to the opportunity to welcome you back soon!
by A verified traveler
Posted 21 Nov 2024
I didn’t like that complimentary breakfast was not offered, and eating at the restaurant was too expensive so had to get food elsewhere daily
Comment from Hotel Management
22 Nov 2024 by Guest Service Team, Hotel Management
Dear Venicia,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us. Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.
by A verified traveler
Posted 18 Nov 2024
The staff was very nice and they did give me a credit for the resort fee, but I wouldn't stay here again. We were in a badly placed room - next to elevators, adjoining room (with noisy neighbors), our shower dripped (which doesn't seem like a big deal, but could be heard throughout the room) and outside our windows were all the a/c units. It was just loud. In addition we used the valet service for our car and were told that we need to give a 30 min notice before we would need it again, luckily we called early as it took them almost an hour to get our car. The other issue was it really needed a deep cleaning - our shower had visible mold in the corners, as well as the sink. The good, walkable to a lot of places/restaurants - but for the price tag, I expected better.
Comment from Hotel Management
19 Nov 2024 by Guest Service Team, Hotel Management
Dear Rebecca,We are writing to you with a heavy heart, deeply regretting the unfortunate experience you had during your recent stay at Berkeley Shore Hotel. Please accept our sincerest apologies for the subpar service and any inconveniences or discomfort you may have encountered during your time with us.Please know that we take your feedback very seriously, and we are committed to addressing the issues you've raised to ensure that they are rectified promptly. Rest assured, we have conducted a thorough investigation into the matter to identify the root causes and implement the necessary measures to prevent similar occurrences in the future.Once again, We apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the chance to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.
by A verified traveler
Posted 18 Nov 2024
This hotel exceeded our expectations. The room was clean, the hotel had a great smell, staff was accommodating, and the location was very convenient.
Comment from Hotel Management
19 Nov 2024 by Guest Service Team, Hotel Management
Dear Isaac,Thank you for staying with us at the Berkeley Shore Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of Berkeley Shore Hotel. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!
by A verified traveler
Posted 17 Nov 2024
Great location. Good food, excellent staff and friendly people.
Comment from Hotel Management
18 Nov 2024 by Guest Service Team, Hotel Management
Dear Morene,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.
by A verified traveler
Posted 14 Nov 2024
This place is average at best. The rooms do not get cleaned until after 4pm which is super inconvenient when your coming from the beach everyday and need to shower and get ready for dinner plans, while also anticipating the (very late) arrival of the cleaning staff. I brought this up to what I presume is the manager and he shrugged me off and told me to ask the reception team about the cleaning schedule. Spoiler alert: the evening receptionist also did not care. He told me that the schedule was 8am-4pm and it was PAST 4PM!!! There was only one receptionist who was lovely and very helpful. Her name was Nicole and she accommodated us to do late check out since we had an evening flight and overall had a polite attitude. The rest of the staff was probably some of the worst I’ve ever seen. The pool is terrible if you’re thinking about staying here because it looks nice in the photos think again. It is small and cold and there is no sun in sight because the buildings around completely block the sun. And it is so noisy at night. They blast music from the crappy restaurant downstairs which would make you think a party is happening but really it is a deserted restaurant and terrible repetitive music playing until they close. Also the sheets had weird stains on them, with lots of different colours to choose from. Going forward, I would spend the extra coin and go somewhere with better staff…and I mean all staff from managers to reception to cleaners.
Comment from Hotel Management
15 Nov 2024 by Guest Service Team, Hotel Management
Dear Kasey, We are writing to express our sincere apologies for the low rating you provided following your recent stay with us at Berkeley Shore Hotel. While we strive to provide each guest with an exceptional experience, it appears that we may have fallen short of your expectations on this occasion.We take all feedback seriously, even when there are no accompanying comments, as it provides us with valuable insights into areas where we can improve. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay.Once again, We apologize for any disappointment you experienced during your stay. We sincerely hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future and to provide you with the exceptional experience you deserve.
