Ratings based on 639 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 24 Dec 2024
by A verified traveler
Posted 21 Dec 2024
Very nice hotel. Very clean and very good service. Close to restaurants and shopping area. Only few minutes walk to the beach.
Would definitely visit again.
by A verified traveler
Posted 19 Dec 2024
Nice, but horrible restaurant inside
by A verified traveler from Austin
Posted 17 Dec 2024
Booked with Expedia VIP access. Upon arriving at property, was charged the full amount for the room, as the staff said Expedia never paid them? Was perplexed and bewildered by this, and was summarily given a room that was already occupied. After notifying the front desk staff of this major mistake, was given another room and promised an upgrade and higher floor room. Never received said room upgrade. Also, never received the promised VIP benefit until I asked for it on the last day. TV did not work in my room for two days. The hotel facility itself is beautiful and well-appointed, but the overall experience left a bitter taste, and neither the hotel nor Expedia did anything to adequately rectify all the mishaps.
Comment from Hotel Management
18 Dec 2024 by Praveen, Hotel Management
Dear Amir,Thank you for kind comments about our front desk team, we sincerely apologize for the experience you had during your stay, This is not the standard we strive to uphold, and we regret any inconvenience it caused.Your comments have been shared with our management team to ensure we address these issues and improve our services moving forward. We appreciate your feedback, as it helps us enhance our guest experience.Please feel free to reach out to us directly. We hope to have the opportunity to regain your trust in the future.Sincerely,'Guest Service Team
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Praveen, Hotel Management
Dear Ashley,Thank you for choosing to stay with us at Berkeley Park Hotel - MGallery and for sharing your wonderful rating with us.We truly appreciate your recommendation and look forward to welcoming you back soon!Sincerely,Guest Service Team, Berkeley Park Hotel - MGallery
by A verified traveler
Posted 10 Dec 2024
The property is in a great location and the staff was nice. The room was clean. However, the pillows were large and lumpy and there were no other options. Additionally, the pool was ok but there was no food or drink allowed so it wasn't the relaxing place I thought I could hang for a day. Also, the room was very loud. We could hear everything the person in the next room said and everything that happened in the hall.
Comment from Hotel Management
12 Dec 2024 by Pravee, Hotel Management
Dear Olivia,Thank you for kind review! We are delighted to hear that you had a wonderful stay and Your kind words about property and service and we apologies for the few inconveniences, We appreciate your honesty and hope you will consider giving us another chance in the future to provide you with a much-improved experience. Sincerely,Guest Service Team
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Praveen, Hotel Management
Dear Darrin,Thank you for choosing to stay with us at Berkeley Park Hotel - MGallery and for sharing your wonderful rating with us.We truly appreciate your recommendation and look forward to welcoming you back soon!Sincerely,Guest Service Team, Berkeley Park Hotel - MGallery
