Ratings based on 2 Verified Reviews
3.5 Room cleanliness
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2021
Beautiful house in a great neighborhood but it goes downhill from there. To quickly paint the picture, imagine walking into a (5) star hotel only to realize you have economy hotel with maintenance issues accommodations.
We were a party of (5) and didn't utilize the entire house. Now the more detailed version....
The house needs major maintenance attention and furniture upgrades. The basic furniture used makes this beautiful house extremely lackluster and in certain areas like the bedroom - makes settling in rather uncomfortable. We have never slept on beds so horrible before. It was as if the beds were staged and as much as this may sound like an exaggeration it isn't. Some of the beds squeaked so loud we thought it was going to fall apart (bed in bedroom nearest the garage and bed by the door in the red room upstairs). We had to notify the representative of many maintenance issues throughout our (3) day stay, starting with the pool which wasn't clean upon arrival, multiple bathroom sinks that doesn't drain properly but one of the worse issues was the horrible smell of sewer coming from the bathroom in the red room upstairs. This is definitely not a minor maintenance issue. They did arrange for someone to clean the pool but what he needed to do took so much time it infringed on our pool time we had planned. The pool was indeed better but the bottom of the pool still needs cleaning.
The highlight of our stay at this property is my friends and I spend time together.
Comment from Hotel Management
10 Oct 2021 by etx-elirouimi, Hotel Management
Hello Elora,
Thanks for taking the time to leave your review. We're sorry if we're unable to meet your expectations with our property. We appreciate your feedback on the furniture and the beds. We will make sure to improve in any way we can. We just hope you informed us about these complaints during your stay so we could have turn your experience around. But then again, thank you so much for leaving a review, this just means that our home still have room for improvements.
I assure you that your future stay will be even more enjoyable!
by A verified traveler
Posted 10 Apr 2021 on CheapTickets
Ricardo was very nice and helpful we most definitely will be staying here every visit to Miami
Comment from Hotel Management
12 Apr 2021 by Hotel Management, Hotel Management
Thank you for leaving a positive review. We always do our best to make your stay pleasant and enjoyable! We look forward on hosting your stay again.