Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Perfect location
Comment from Hotel Management
16 Dec 2024 by Julian Clavijo - General Manager, Hotel Management
Thank you for your amazing review and perfect score! We're delighted to hear that you loved our location. Being conveniently situated is something we’re proud of, and we’re thrilled it made your stay even better. We hope to welcome you back again soon!
by A verified traveler
Posted 30 Nov 2024
property is amazing. i asked to stay in the same room because i liked it so much
Comment from Hotel Management
2 Dec 2024 by Julian Clavijo - General Manager, Hotel Management
Thank you for your wonderful review and perfect 5/5 rating! We’re thrilled to hear that you found our property amazing and enjoyed your room so much that you requested to stay in it again.Your kind words motivate us to keep providing exceptional experiences for our guests. We can’t wait to welcome you back for another fantastic stay in the future!
by A verified traveler
Posted 11 Nov 2024
The hotel was nice. But after returning home this morning, I was charged $107.00 for damaged towels. The towels were Not Damaged! They were used after we bathed. Not stained.. they won't supply me with pictures/proof of this "damage". But said they needed to replace the stained towels. This is unexpected and I would like my money returned. They also said I couldn't talk to the manger.. I had to email him. I think that's unexpected too. Why not talk to me a paying customer..
Comment from Hotel Management
12 Nov 2024 by Julian Clavijo - General Manager, Hotel Management
Thank you for sharing your feedback. I’m sorry for any inconvenience you experienced. I was not on-site when you requested to speak with a manager, and that’s why my email was provided to ensure your concerns could still be addressed. I have not yet received an email from you, but I would be happy to assist with any questions or concerns you may have.Regarding the charge for the towels, we do have evidence that they were stained beyond what could be removed through regular cleaning, which required replacement. We apologize if this was unexpected, and we understand how frustrating it can be. Please don’t hesitate to reach out directly, and I’ll be glad to provide further clarification or assistance.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Julian Clavijo - General Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We’re always striving to improve and would love to know more about your experience and how we could make your next stay even better. If there’s anything specific you’d like to share, please don’t hesitate to reach out. We hope to welcome you back and provide a stay that exceeds your expectations!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Julian Clavijo - General Manager, Hotel Management
Thank you for taking the time to rate your experience with us. We appreciate your feedback and would love to learn more about how we can improve to provide a better experience during your next stay. If there’s anything specific you’d like to share, please don’t hesitate to reach out. We hope to have the opportunity to welcome you again and exceed your expectations!
by A verified traveler
Posted 5 Nov 2024
Don’t stay here!! They scammed me out of $160. The rooms were filthy close up, the staff was rude and never greeted us when we were in and out. The room service attendant walked in on us while we were showering. Worst hotel ever. Stay else where. It was far from 4 starts.
Comment from Hotel Management
6 Nov 2024 by Julian Clavijo - General Manager, Hotel Management
Thank you for your review and for giving us the opportunity to clarify the charges. The 160.00 amount includes our Resort Fee, which is detailed on our website and helps cover a range of amenities to make your stay more enjoyable. Additionally, this charge accounts for two nights of Valet Parking. We aim to ensure transparency with all our fees, and we’re happy to discuss any questions you might have further. Thank you for staying with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Julian Clavijo - General Manager, Hotel Management
Thank you immensely for your stellar rating! We're thrilled that your experience with us was outstanding. Providing top-notch service and creating memorable stays is our utmost priority. Your perfect score truly motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another fantastic experience in the future! Best regards, Julian Clavijo General Manager
by A verified traveler
Posted 20 Oct 2024
VERY DIRTY. hairs in the sheets, staining, dust and hair in the corners or every room. Bathroom shower was full of soap scum. You can hear everything that goes on throughout the floor from your room. And don’t expect any help from the front desk, they don’t answer.
Comment from Hotel Management
21 Oct 2024 by Julian Clavijo - General Manager, Hotel Management
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the cleanliness issues you encountered during your stay, as well as the lack of responsiveness from our front desk team. This is certainly not the standard of service we strive to provide, and I apologize for the disappointment this caused.Cleanliness is a top priority for us, and we are addressing your comments with our housekeeping team to ensure that such oversights do not happen again. Additionally, we are reviewing our front desk procedures to make sure that our team is more readily available to assist our guests.I understand how important a clean and comfortable environment is, and I apologize that we fell short in providing this for you. If there’s anything further we can do to address your concerns, please don't hesitate to reach out to us directly. We hope you’ll give us another opportunity in the future to provide a much better experience.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Julian Clavijo - General Manager, Hotel Management
Thank you immensely for your stellar rating! We're thrilled that your experience with us was outstanding. Providing top-notch service and creating memorable stays is our utmost priority. Your perfect score truly motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another fantastic experience in the future! Best regards, Julian Clavijo General Manager
by A verified traveler
Posted 18 Oct 2024
they are scammers, they will also charge you additionally upon arrival AND exit.
Comment from Hotel Management
21 Oct 2024 by Julian Clavijo - General Manager, Hotel Management
Thank you for sharing your feedback with us. I’m sorry to hear that your experience did not meet your expectations.I would like to clarify the charges mentioned in your review. The additional charge at check-in was for the resort fee, which is clearly disclosed during the booking process and is a standard charge for access to the amenities and services provided during your stay. Additionally, the charge upon departure was for linens that were stained with a blue powder that could not be removed during cleaning.We strive to ensure transparency with all our fees and charges, and I apologize if this information was not communicated clearly. If you have any further questions or concerns, please feel free to reach out to us directly, and we would be happy to assist you.
