Ratings based on 279 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Great place to stay near by reforma
by A verified traveler
Posted 25 Apr 2024
Very clean, good breakfast, confortable bed, has a little kitchen with free coffee, microwave, and cooktop, free wifi. A lot dinning places.
by A verified traveler from Miami Shores
Posted 18 Apr 2024
by A verified traveler
Posted 16 Mar 2024 on Hotels
Comment from Hotel Management
20 Mar 2024 by Gerencia, Hotel Management
Estimada Idalia, agradecemos tu calificación y nos satisface saber que tu estancia fue grata.Esperemos regreses pronto, fue un gran placer servirte.Saludos
by A verified traveler
Posted 31 Jan 2024 on Hotels
It was nice and clean place to stay. Wifi not good. People don’t speak English. If you work in a 5 star hotel people should speak little bit English. Not good breakfast. Other hotels pay less money and get buffers for breakfast
Comment from Hotel Management
20 Mar 2024 by General manager, Hotel Management
Hi Abdul, we appreciate your comments that help us improve in each area that you mention.We hope you can give us another opportunity in the future.Greetings
by A verified traveler
Breakfast is NOT what you would expect
Posted 22 Jan 2024 on HotelsLocation is wonderful but this hotel should not state it includes “continental breakfast”. The staff who prepares the food (just one person) seems to be in hurry and literally took my dish out of the table. I did not finish the fruit ( a bowl of melon and papaya which are dry and not fresh) and she took it. I was given two toasts that are burned and when I barely finished one she took the other, too! Why in such a hurry? I almost wonder if the hotel recycle them?!?!? After the first day, I did not return for the breakfast. It is too bad because I would not have chosen this hotel at the price if the breakfast were not included.
Comment from Hotel Management
20 Mar 2024 by General manager, Hotel Management
Hi, We deeply regret that the service in the cafeteria was not satisfactory during your stay. With the support of your comments we can work on these areas of opportunity and improve the quality of our service.We hope you can give us another opportunity in the future.Greetings
by A verified traveler from San Salvador
Posted 2 Jan 2024
When I booked, it say my room had fridge and microwave, not true.
The coffee maker didn't work, the blow dryer didn't work.
The property offered washer and dryer, I washed my clothes and the dryer didn't work. I had 2 loads of wet clothes and a plane to catch early the next day, didn't sleep making sure it got dried with a heater they offered.
Comment from Hotel Management
20 Mar 2024 by General manager, Hotel Management
Dear Gabriela, we deeply regret the maintenance failures that occurred during your stay, we are working to ensure that everything works properly. We hope you can give us another opportunity in the future.Greetings
by A verified traveler
Posted 22 Dec 2023
Todo muy bien, pero la secadora de cabello no funcionaba, y solo nos dejaron 2 toallas y eramos 4 personas.
by A verified traveler
Posted 14 Dec 2023
Nice convinient hotel
Comment from Hotel Management
20 Mar 2024 by General manager, Hotel Management
Hi Carlos, thanks for your rating, we hope your stay was confortable and you back soon.Greetings
by A verified traveler from Calexico
Posted 25 Sep 2023
The price was reasonable.
