Ratings based on 841 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Panama
Posted 5 Nov 2024
Good hotel
by A verified traveler
Posted 11 Sep 2024
The hotel is very good, staff kind and helpful.
Restaurants are very good cuality..
one item just to comment , your bar is very overpriced on Scotch and liquor,,
For Example in every bar and restaurants Chivas 12 price is doubled in price …450.00 for one shot and in every bar in the area costs 200.00 to 2.200.. and so on..
Comment from Hotel Management
11 Sep 2024 by Mariana Hernandez, Hotel Management
Dear Mr. AdolfoThank you so much for your valuable feedback. We truly appreciate your comments and will carefully consider them We hope to welcome you again soon.
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
1 Sep 2024 by Mariana Hernandez, Hotel Management
Estimado Sr. ManuelGracias por su retroalimentacion, le esperamos nuevamente en esta su casa The Westin Santa Fe Estaremos encantados de asistirle
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
20 Aug 2024 by Mariana Hernandez, Hotel Management
Estimado Sr. FelipeGracias por su retroalimentacion, le esperamos nuevamente en esta su casa The Westin Santa FeEstaremos encantados de asistirle
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
9 Aug 2024 by Mariana Hernadez, Hotel Management
Buen dia, esperando que se encuentre bien Nos gustaria agradecer el tiempo que se ha tomando en contestar la encuesta, fue un placer asistirlo y estaremos encantados de recibirla nuevamente en esta su casa The Westin Santa Fe.
by A verified traveler
Posted 16 Jun 2024
Very nice hotel. The spa and pool area are small but ok
Comment from Hotel Management
16 Jun 2024 by Ana Paula, Hotel Management
Dear Mr. AlejandroOn behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.
by A verified traveler
Posted 12 Jun 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by Ana Paula , Hotel Management
Estimada Maria. Muchas gracias por tomarse el tiempo de realizar la encuesta,es nuestro máximo objetivo brindar el mejor servicio.La esperamos nuevamente en The Westin Santa Fe Ciudad de Mexico.
by A verified traveler
Posted 12 Jun 2024 on Hotels
Comment from Hotel Management
13 Jun 2024 by Ana Paula , Hotel Management
Estimada MariaMuchas gracias por tomarse el tiempo de contestar la encuesta. La esperamos nuevamente en The Westin Santa Fe
by A verified traveler from Mexico
Posted 10 Jun 2024
The Westin Santa Fe offers an exceptional experience with its outstanding service. The staff is incredibly attentive and friendly, ensuring a comfortable and welcoming stay. The facilities are top-notch, from the clean and well-appointed rooms to the delicious dining options. The hotel's convenient location in Santa Fe makes it an ideal choice for both business and leisure travelers. Overall, the Westin Santa Fe excels in providing a memorable and pleasant stay with its exemplary service
Comment from Hotel Management
11 Jun 2024 by Ana Paula , Hotel Management
Dear Mr. Jacques Maintaining a great service within our guest rooms and common areas is important and your comments has been shared with our Team leaders to ensure a satisfactory stay to all of our Guests. Be sure that your detailed message will be passed to our associates. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
11 Jun 2024 by Ana Paula , Hotel Management
Estimado Sr. Juan Luis.Muchas gracias por tomarse el tiempo en contestar la encuesta. Si pudiera brindarnos mayor información acerca de su estancia para poder mejorar.Lo esperamos nuevamente en The Westin Santa Fe
