Ratings based on 147 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 25 Nov 2024
The staff was incredible at this property, as were the rooms and the views. The bar on the 38th floor had a great vibe and views as well. My only "complaint" was the design of the rooms in that the lighting wasn't bright enough, and there was no place in the bathrooms to hang hand towels. The design is very modern and chic, but not practical. That being said, I would stay here again. Very comfortable and great staff.
Comment from Hotel Management
25 Nov 2024 by Paula Gugliada, The Ritz-Carlton, Mexico City, Hotel Management
Dear Ms. Mona, Thank you very much for your valuable review. We are glad to know that you enjoyed your The Ritz-Carlton experience and we will be looking forward to welcoming you back with us. Wishing you a lovely day ahead, Warmest regards, Paula Gugliada, The Ritz-Carlton, Mexico City
by A verified traveler
Posted 23 Sep 2024
La ubicación es muy buena, la vista a Chapultepec muy bonita y el personal muy atento.
Para un hotel de esa categoría, los cuartos no están a la altura, no tiene buenos acabados, no sirvió el aire acondicionado el primer día, ni la cafetera.
Hay que tomar 3 elevadores distintos para llegar al cuarto, lo cual es un poco incomodo.
Comment from Hotel Management
24 Sep 2024 by Paula Gugliada, The Ritz-Carlton, Mexico City, Hotel Management
Estimado Srta. Regina: Lamentamos mucho que su experiencia no haya sido completamente satisfactoria, para nosotros es super importante su comentario y trabajaremos en ello. Esperemos en un futuro nos de la oportunidad de volver a recibirlo.
by A verified traveler
Posted 15 Sep 2024
by A verified traveler
Posted 30 Aug 2024
An excellent hotel with very attentive staff. Views are incredible. If you want a modern hotel then this is the best in mex city. If you want more traditional character and still a big brand then perhaps go for the four seasons. Locarion is great and views of Chapulpetec Park are simply incredible. The Suite was unbelievable
Comment from Hotel Management
2 Sep 2024 by Paula Gugliada, The Ritz-Carlton, Mexico City, Hotel Management
Dear Mr. Neil, Thank you very much for your valuable review. We are glad to know that you enjoyed your The Ritz-Carlton experience and we will be looking forward to welcoming you back with us. Wishing you a lovely day ahead, Warmest regards, Paula Gugliada, The Ritz-Carlton, Mexico City
by A verified traveler
Posted 26 Aug 2024
This property is amazing! The views were stunning and the service is first class.
Comment from Hotel Management
28 Aug 2024 by Paula Gugliada, The Ritz-Carlton, Mexico City, Hotel Management
Dear Mr. William, Thank you very much for your valuable review. We are glad to know that you enjoyed your The Ritz-Carlton experience and we will be looking forward to welcoming you back with us. Wishing you a lovely day ahead, Warmest regards, Paula Gugliada, The Ritz-Carlton, Mexico City
by A verified traveler
Posted 13 Aug 2024
Comment from Hotel Management
14 Aug 2024 by Alma Ramirez DOMS The Ritz-Carlton, Mexico City, Hotel Management
Dear SeRita, Thank you very much for your valuable review. We are glad to know that you enjoyed your The Ritz-Carlton experience and we will be looking forward to welcoming you back with us. Wishing you a lovely day ahead, Warmest regards, Alma Ramirez DOMS The Ritz-Carlton, Mexico City
by A verified traveler
Posted 4 Aug 2024
Excellent service
Comment from Hotel Management
5 Aug 2024 by Alma Ramirez DOMS The Ritz-Carlton, Mexico City, Hotel Management
Dear Mr. José, Thank you very much for your valuable review. We are glad to know that you enjoyed your The Ritz-Carlton experience and we will be looking forward to welcoming you back with us. Wishing you a lovely day ahead, Warmest regards, Alma Ramirez DOMS The Ritz-Carlton, Mexico City
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Alma Ramirez DOMS The Ritz-Carlton, Mexico City, Hotel Management
Dear Mr. Esteban, Thank you very much for your valuable review. We are glad to know that you enjoyed your The Ritz-Carlton experience and we will be looking forward to welcoming you back with us. Wishing you a lovely day ahead, Warmest regards, Alma Ramirez DOMS The Ritz-Carlton, Mexico City
by A verified traveler
Posted 30 Jul 2024
Enjoyed our stay, staff were very helpful. And the driver Mauricio was fantastic.
Comment from Hotel Management
30 Jul 2024 by Alma Ramirez DOMS The Ritz-Carlton, Mexico City, Hotel Management
Dear Ms. Maria Elizabeth Aguiar, Thank you very much for your valuable comments. We are glad to know that you enjoyed your The Ritz-Carlton experience and we will be looking forward to welcoming you back with us. Wishing you a lovely day ahead, Warmest regards, Alma Ramirez DOMS The Ritz-Carlton, Mexico City
