Ratings based on 8 Verified Reviews
3.1 Room cleanliness
5.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Shorewood
Posted 8 Jan 2023
The unit was clean upon arrival, but it was missing garbage bags which two days to receive, the toaster had one side out of four that worked could only toast one slice and rotate that same slice at a time. The shampoo and body wash left in main shower only nothing in other shower was used with a little amount left in them. TV in bedroom was internet only after I had to config the settings. The amenities were useless due to they couldn’t be used cause they were being maintained. Staff onsite was very friendly and parking once we found our spot was nice and easy.
by A verified traveler
Posted 11 Apr 2022
I thought I was reserving a hotel suite and not an apartment. The location is very difficult to get to and their cleaning standards are very low, the first night we had to stay in a dirty place because there is no 24 hour front desk like a hotel would have, the sheets, towels and bathroom where all dirty. The following morning they put us in a different apartment. Overall I don’t think I’ll ever reserve there again.
Comment from Hotel Management
27 Apr 2022 by Stampa Residencial, Hotel Management
Hi John, good morning!
We are very sorry for the inconvenience you had during your stay. We are constantly working to improve, and your feedback is certainly helpful.
However, we wanted to tell you that the property is advertised as Residential, not as a Hotel, as well as the reduced reception hours. Also our Customer Service team was aware of your needs all the time. We hope to have him visit again to change his perception of us.
Thank you!
by A verified traveler
Posted 2 Nov 2022
Me gusto la ubicación, la seguridad, los espacios comunes de la propiedad y le fallo un poco en la limpieza.
Comment from Hotel Management
3 Dec 2022 by Destination Mx, Hotel Management
Agradecemos mucho tus comentarios! Los tomaremos en cuenta para mejorar la experiencia de nuestros huéspedes. Esperamos recibirte nuevamente.
by A verified traveler
Posted 16 Oct 2022
Sucio desde la entrada al depto , área baño sucio con un lente de contacto tirado , area de closet sucio con pelusas y plumas y pelos , pelusas por todo el departamento , no sacudido , las fundas de almohadas manchados , en grao pésima limpieza
Comment from Hotel Management
28 Oct 2022 by DestinationMx, Hotel Management
Hola, Elvia! Te ofrecemos una disculpa con lo sucedido, estos informes nos sirven para mejorar nuestro servicio y brindar mejores experiencias a nuestras futuras estancias. Atenderemos estas situaciones de limpieza.Gracias por tu comentario!
by A verified traveler
Posted 19 Sep 2022
No me gusto el hecho que me dejaran una toalla sucia, estuve mas de 3 dias y no lo solucionaron, me dijeron que las dejaron el recepcion, baje y no estaba, el servicio a cliente es pesimo, el apartamento no tiene calefaccion ni clima, PESIMA EXPERIENCIA, no vuelvo a rentar aqui jamas, hasta exigiria mi dinero de vueltas, asi de pesima fue la experiencia, eso si, muy insistentes a que me saliera a las 11 am en punto, ahi si dieron seguimiento
Comment from Hotel Management
28 Oct 2022 by DestinationMx, Hotel Management
Hola, JaimeTe ofrecemos una enorme disculpa por estos acontecimientos. La situación ha sido enviada a nuestro supervisor para mejorar la atención y el servicio.Tu comentario nos ayuda a mejorar y brindar mejores experiencias.
by A verified traveler
Posted 29 Aug 2022
El condominio tiene todas las facilidades, con acabados de lujo.
Super recomendado, no se van arrepentir
Doña Rosario y Doña Laura Paramo son excelente anfritionas
Comment from Hotel Management
29 Aug 2022 by DestinationMx, Hotel Management
Nos encantró recibirte, Jose! Esperamos verlos de nuevo y gracias por tus comentarios :)
by A verified traveler
Posted 16 Jun 2022
Excelente servicio de Laura. Muy buena comunicación. Excelente departamento.
Comment from Hotel Management
12 Jul 2022 by Stampa Residencial, Hotel Management
Hola gracias por su comentario y por hospedarse con nosotros, esperamos verlos pronto de nuevo!
by A verified traveler
Très beau séjour je le recommande
Posted 12 Feb 2022 on HotelsTrès beau séjour endroit facile d’accès, contact très à l’écoute est très réactif et même la sécurité est aux petits soins pour vous
Comment from Hotel Management
3 Mar 2022 by Stampa, Hotel Management
Merci pour vos commentaires, revenez bientôt!
