Ratings based on 1,124 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
todo bien excepto no esta incluido el desyuno
Comment from Hotel Management
4 Nov 2024 by Fernando Tovar, Hotel Management
Estimado sr. MaximilianoAgradecemos sus comentarios, ya que con ellos hacemos una mejora continua.
by A verified traveler
Posted 31 Oct 2024
The services was very good, the rooms are dated
Comment from Hotel Management
4 Nov 2024 by Fernando Tovar, Hotel Management
Dear miss, We appreciate your comments, as they help us to make continuous improvements.
by A verified traveler
Posted 30 Oct 2024
Friendly and great dining room very clean , and housekeeping was excellent
Comment from Hotel Management
4 Nov 2024 by Fernando Tovar, Hotel Management
Dear Mr. FrankWe appreciate your comments, as they help us to make continuous improvements.
by A verified traveler
Posted 30 Oct 2024
Always a comfortable stay. There is a pharmacy and Walmart within three blocks. Restaurant is fine, kind service.
Rooms are very large and bed is comfortable.
Comment from Hotel Management
4 Nov 2024 by Fernando Tovar, Hotel Management
Dear Miss, We appreciate your comments, as they help us to make continuous improvements.
by A verified traveler from Chula Vista
Posted 29 Oct 2024
This is an old hotel that was remodeled many years ago, so it’s in need of an urgent upgrade, we informed staff at reception desk that the water pressure was really low. They said they were going to look at it, the same day at night we ask the staff once more if the problem was taken care of, the lady at the front desk said yes, it was surely taken care of because she had no notes in the system. So that night, we had no water in the shower, the next day the same thing I went once more to the reception desk to ask what had happened, so the person I asked, said she had no knowledge of this and asked me if I wanted the problem to be solved????? The only person that really apologized to me was the maintenance manager, and he assured me that he had not received any instructions to fix it prior to this date.
The mattresses are old and noisy.
The location is not convenient if you want to go out for a walk, there are no restaurants near, so you only have the restaurant in the hotel, room service takes forever.
I would definitely not recommend this hotel whatsoever
Comment from Hotel Management
29 Oct 2024 by Fernando Tovar, Hotel Management
Dear Ms. MARIVERL,We are sorry that you experienced this inconvenience and that your stay was not as you expected. We have noted your comments and will take them into account to offer a better experience to our guests. Thank you for your feedback.
by A verified traveler from Cuernavaca
Posted 12 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Fernando Tovar, Hotel Management
Estimada sr Pedro, Agradecemos sus comentarios. Ya que con ellos hacemos una mejora continua.
by A verified traveler
Posted 9 Oct 2024
Always a solid stay. Rooms very large and bed comfortable . In-house restaurant is quite good. Easy access to Periferico and there’s small drugstore nearby.
Comment from Hotel Management
15 Oct 2024 by Fernando Tovar, Hotel Management
Dear Miss Loretta,We appreciate your comments. We continue to improve to offer you a better service.
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Fernando Tovar, Hotel Management
Estimada srita Lizuli, Agradecemos sus comentarios ya que con ellos hacemos un mejora continua.
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Fernando Tovar, Hotel Management
Estimado sr. Carlos,Agradecemos sus comentarios ya que con ellos logramos una mejora continua.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Fernando Tovar, Hotel Management
Estimado sr. Ramón, Agradecemos sus comentarios ya que con ellos hacemos una mejora continua.
