Ratings based on 228 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Your property is beyond beautiful! We will stay here on our 4 trips to CDMX a year. The only thing I could recommend is that a solution is found to make the bath towels white. Your property is 5 Stars. ⭐️ ⭐️⭐️⭐️⭐️Your towels are not. Blessings & Blessings! Erik D’l Carpio Shilka
Comment from Hotel Management
8 Nov 2024 by Pennsylvania Suites, Hotel Management
tenks for your opinion, we promise to correct it.
by A verified traveler
Centrally Located
Posted 16 Jun 2024 on HotelsThis place is a good kept secret. Great place for walking distance to every restaurant. Staff is extremely helpful and friendly.
Comment from Hotel Management
27 Jun 2024 by JHON, Hotel Management
Dear John,Thank you very much for having a wonderful experience at the Pennsylvania Suite Home & Business and for recognizing the attentive service from the staff.We will be delighted to welcome you again on your next trip. Best wishes
by A verified traveler
Posted 6 Jun 2024
Nice place to stay, they just need Air conditioning.
Comment from Hotel Management
19 Jul 2024 by LESLY, Hotel Management
Dear guest: We appreciate you taking the time to answer the survey, your comments are extremely valuable to us.On your next stay we will place a fan upon arrival so that the room is cool throughout your stay.We hope you will give us the opportunity to welcome you again to this Pennsylvania Suites Home & Business home! Kind regards,
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
27 Jun 2024 by LESLY, Hotel Management
Estimada Huésped, agradecemos su calificación.!Esperamos recibirla pronto!Saludos,
by A verified traveler
Posted 26 May 2024
no air conditioning
elevator did not work
old towels and linens
dirty rooms
Comment from Hotel Management
19 Jul 2024 by MIRANDA GARZA, Hotel Management
Dear guest, We are very sorry that we did not meet your expectations during your visit. We appreciate your sincere comments, we will work on the issues mentioned.Sincerely,
by A verified traveler
Unexpected find in great neighborhood
Posted 1 Jan 2024 on HotelsCorner room with private terrace/balcony perfect for couple getaway. Spacious with small kitchen and dining area. Private bedroom
Great area adjacent to small park and boutique coffee shops. Price was well worth it
Staff was super attentive and pleasant
by A verified traveler
Noisy and uncomfortable
Posted 8 Aug 2023 on HotelsThe place looks nice, however, the bed was soooo uncomfortable, the towels were not properly bleached and there was guests in another room making noise all night, singing on their balcony and the hotel administration did nothing. Terrible experience, I don’t recommend this hotel.
Comment from Hotel Management
8 Aug 2023 by Front, Hotel Management
Estimada Srita. Guizar,Realmente nos apena mucho la situación de los huéspedes cercanos. Esperamos que pronto nos de otra oportunidad y mostrarle el verdadero nivel de servicio de esta su casa.
by A verified traveler from Cuernavaca
Posted 22 Jul 2023
Great amenities but there is lot of noise coming from the main corridor all day long. You can listen other’s conversations from your living area (guests and housekeeping)
Comment from Hotel Management
27 Jul 2023 by Front, Hotel Management
Estmado Sr. Gonzalez agraecemos su comentario y lamentamos mucho el inconveniente por el ruido.
by A verified traveler from Ciudad de Mexico
Posted 19 Apr 2023
Excellent stay. I will be coming back
Comment from Hotel Management
19 Apr 2023 by Front, Hotel Management
We appreciate your comment and we hope you will come back soon.
by A verified traveler
Posted 4 Oct 2022
The property is absolutely beautiful! It is very clean, updated, and the service is amazing. Great location, you can walk anywhere from the hotel and it is a safe neighborhood.
Comment from Hotel Management
12 Oct 2022 by Front, Hotel Management
Thank you for your comments.
