Ratings based on 417 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Great staff, room was comfy and quiet. English speaking staff. Wonderful time
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Firas,Thank you so much for your perfect rating! We’re thrilled to know you enjoyed your stay.We look forward to welcoming you back for another memorable stay!
by A verified traveler
Posted 17 Nov 2024
Great location to be able to explore Condesa and Roma Norte. Loved the walking in this area. We didn’t spend much time on the property to review the restaurant and rooftop but everything looked great.
It was a perfect landing spot and would consider staying there again for price and location.
The linens were a bit scratchy but otherwise the beds were comfortable, shower water pressure also good.
Comment from Hotel Management
18 Nov 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Hi Andrea,Thank you for sharing your feedback! We’re delighted you enjoyed our location and had a chance to explore the vibrant Condesa and Roma Norte areas.We appreciate your comments about the linens and will share this with our team to ensure improvements are made. We hope to welcome you back soon and provide an even better experience!
by A verified traveler
Posted 15 Nov 2024
The AC not working for 3 days, maintenance came twice to fix something in hat they messed up themselves. The back Wall falling apart, the Bathroom door wouldn’t open and somehow their staff overlooked that. Their showe Water heater does not work properly, and worst of all their Waitstaff provided poor service and they were ver much discriminatory. Another staff member almost ran over my wife with a luggage cart from not paying attention. I mentioned all of these issues at checkout and they offered nothing other than a “management will get back to you” and that was almost 2 weeks ago.
Comment from Hotel Management
18 Nov 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Dear Benson,I sincerely apologize for the issues you experienced during your stay. The concerns you mentioned do not reflect our standards.We attempted to reach you at the email provided but did not receive a response. Could you please confirm the best way to contact you? I’d like to personally address this matter and work to regain your trust.
by A verified traveler
Posted 14 Nov 2024
Amazing property in the heart of Roma/Condesa. The staff were amazing. I just booked my next stay there.
Comment from Hotel Management
15 Nov 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Mauricio!It makes us so happy knowing you found our property and our staff amazing. We can't wait to have you back! See you soon :)
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Dear Michelle,We are so happy knowing you had a great stay with us. We look forward to welcoming you back during your next trip to Mexico City!
by A verified traveler
Posted 9 Nov 2024
A great spot. The terrace area was fantastic during the F1 weekend. Rooms were nice. Fireworks were a bit loud but that’s what you have in Mexico before dia de la morte. Enjoyed the weekend
Comment from Hotel Management
14 Nov 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Stewart!Thank you for your nice comment! We are so happy knowing you had a great stay during the F1 weekend! We hope to see you soon again :)
by A verified traveler from Kingwood
Posted 8 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Hi William!We are thrilled to know you had a great stay with us :)Come back soon!
by A verified traveler
Posted 8 Nov 2024
Room was pretty good, I would hesitate to call it 5 stars because wall paper was falling off the wall. Location was pretty nice, lots of dining options within walking distance. Its two hotels connected, the fitness center was in the other hotel and my key card did not work to let me in. I would recommend staying in the other hotel as they had some neat features like a gym, spa, and a dog bar if youre traveling with a pet.
Comment from Hotel Management
11 Nov 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Dear Diana,Thank you for sharing your experience with us! I’m glad you enjoyed the room and found our location convenient. We appreciate your note about the wallpaper and key card issue; this feedback is incredibly helpful as we work to ensure a high standard in every detail. Safe travels, and thank you again for your feedback!
by A verified traveler
Posted 7 Nov 2024
Great stay. Breakfast was great. Staff was great. I recommend.
Comment from Hotel Management
11 Nov 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Dear DaVonee,Thank you so much for your nice comment, I'm so happy to know you had a great stay. ¡Regresa pronto!
