Ratings based on 963 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 29 Oct 2024
Very good location, but the city noise is very discouraging, 3 nights great, 2 nights impossible to sleep
by A verified traveler
Posted 29 Oct 2024
Good location. Noisy area. Great food nearby. Acceptable rooms
by A verified traveler from BALDWIN PARK
Posted 21 Oct 2024
Ivonne the maid did an EXCELLENT Job!!!
Made sure we had all necessities met.
They should’ve tried harder for Early check in
Comment from Hotel Management
21 Oct 2024 by Marisol Tapia / Rooms Division, Hotel Management
Dear David, thank you for sharing your experience with us. We are glad to hear that Ivonne provided excellent service during your stay. We apologize for any inconvenience regarding the early check-in process. Your feedback is valuable, and we will strive to improve in that aspect. We hope to welcome you back for a seamless experience in the future.
by A verified traveler
Posted 15 Oct 2024
It was amazing
Comment from Hotel Management
21 Oct 2024 by Marisol Tapia / Rooms Division, Hotel Management
Dear Jaime, thank you for your wonderful feedback! We're thrilled to hear that your stay at Laila Hotel was amazing. Our team strives to create memorable experiences for all our guests, and your satisfaction is our top priority. We hope to welcome you back soon for another fantastic stay! Best wishes from all of us!
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Alejandro Sánchez / Jefe de Recepción , Hotel Management
Buen día Sr. EddyAgradecemos el tiempo dedicado a su valoración, es grato saber que su estancia fu placentera.Esperamos pronto poder atenderlo nuevamente :)
by A verified traveler
Posted 15 Oct 2024
Love the location, friendly staff and clean.
Comment from Hotel Management
21 Oct 2024 by Marisol Tapia / Rooms Division, Hotel Management
Dear Jessica, thank you for your kind words! We're thrilled to hear that you loved our location and found our staff to be friendly. Cleanliness is a top priority for us, and it's great to know we met your expectations. We hope to welcome you back soon for another wonderful stay at Laila Hotel!
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Alejandro Sánchez / Jefe de Recepción , Hotel Management
Buen día Sr. ErickAgradecemos el tiempo dedicado a su valoración, es grato saber que su estancia fu placentera.Esperamos pronto poder atenderlo nuevamente :)
by A verified traveler
Posted 6 Oct 2024
Not a good hotel
Comment from Hotel Management
8 Oct 2024 by Alejandro Sánchez / Front Desk Manager , Hotel Management
Good morningWe appreciate your rating. It would help us a lot if you could tell us what happened during your stay, which did not make you feel comfortable. This would help us improve our care and services.
by A verified traveler
Posted 2 Oct 2024
Average. Nothing special.
Comment from Hotel Management
4 Oct 2024 by Marisol Tapia / Rooms Division, Hotel Management
Dear Oliver, thank you for sharing your thoughts. We strive to create memorable experiences and appreciate your feedback. We are constantly working to improve our services and amenities to exceed expectations. We hope to have the opportunity to welcome you back in the future and provide you with a stay that is truly special.
