Ratings based on 47 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
2.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Aug 2024
Itzaee is in the middle of the most delightful neighborhood, walkable, safe, and a gastronomical neighborhood that astounds. It is quiet, my room had a window that let in just the right amount of light.
The lady in charge while I was there was exceptionally hospitable, and helpful in pointing in the right direction, they even arrange for a taxi on their own cell phones.
However, the hot water did not work, it was either too hot, or cold and I took cold showers. Regretfully that is important to me. The electrical plugs were unreliable
Comment from Hotel Management
25 Aug 2024 by Itzae , Hotel Management
Dear luis thank you so much for your kind comments I AM sorry for the hot water, if you tell us immediately, we can send the plumber and the electrician ASAP
by A verified traveler
Posted 28 Feb 2024 on Hotels
Comment from Hotel Management
1 Mar 2024 by ITZAE, Hotel Management
Dear Mr Gohari you DID NOT STAY IN OUR PLACE, YOU HAVE NEVER BEEN WITH US, we waited for you from 2 am untils 830 am to welcome you and do your check in , you said your reservation was cancelled via Hotels.com, HOTELS.COM NEVER CANCELLED YOUR RESERVATION.All this week you were trying to change the reservation dates directly with us for this upcoming week, unfortunately the roomyou wanted was already reserved . you reviewed us 2/10 without even staying with us because HOTELS:COM never canceledyour reservation, and we were unable t change your date reservation . I am sorry for all the inconveniences,
by A verified traveler
Be aware of
Posted 14 Nov 2023 on HotelsIts important to specify that there are 3 rooms that share an extremely small bathroom.
Rooms that face the street are very loud and noisy.
Separation between rooms are not sufficiently isolated you here everything and I mean everything from the room next to you.
The only best thing about this place is the location
Comment from Hotel Management
15 Nov 2023 by itzae, Hotel Management
Eduardo I am so sorry that the information was nost accurate enough we are doing our best with expedia in order to have clearly add all the necesary information Thank you
by A verified traveler
Beautiful Place
Posted 4 Oct 2023 on HotelsCasa ITZAE is really beautiful. The Lady that works there is really nice and helpful. The location is great.
Comment from Hotel Management
27 Oct 2023 by itzae, Hotel Management
THANK YOU SO MUCH FOR YOUR kind comments
by A verified traveler
Posted 25 Aug 2023 on Hotels
Comment from Hotel Management
26 Aug 2023 by itzae, Hotel Management
Muchas gracias por tus palabras, nos llena de alegría cubrir las expectativas de nuestros huéspedes, Esperamos recibirlos nuevamente
by A verified traveler
Posted 4 Jul 2023
Liked the design. Did not liked the narrow sopace in room and bathroom.
Comment from Hotel Management
5 Jul 2023 by Itzae, Hotel Management
Drae lizeth you booked our least expensive room. Where it cleary says the bathroom is shared & the room is small, for 40 usd more you can choose from a super nice and cozy room with private bathroom & lovely Mexican breakfast
by A verified traveler
Posted 3 Jul 2023 on Hotels
Comment from Hotel Management
5 Jul 2023 by Itzae, Hotel Management
Dear kyungin you decided to stay in our least expensive room, a small room with shared bathroom, for 40 us dlls more you can have a nice, cozy and beautiful room with private bathroom and a wonderful Mexican breakfast included.
by A verified traveler
Mejorar pisos
Posted 24 Sep 2022 on HotelsMe encanto el lugar y todo lo demás lo único que no me gusto el extremo ruido de sus pisos eso reduce la privacidad
Comment from Hotel Management
25 Sep 2022 by Itzae, Hotel Management
hola Rocio muchisimas gracias por tus comentarios, muy pronto quedara resuducido el ruido de los pisos
by A verified traveler
FORMAL LAWSUIT AGAINST THIS PLACE
Posted 13 Sep 2022 on HotelsI want to start saying that im going to make a formal lawsuit against this property or hotels.com, because im not getting response from no one. I was bitten by the owners french bulldog , and this is just one of the other 4 dogs she has in the facility.
She left all her dogs out without a leash while i was getting in my room and she even said that one in Specific is very aggressive because it has a tumor in the head.
I had to scream like crazy to her, so she could come get her dog while it was biting in all foot i even had to kick the dog away and confronted it, i was so afraid for my moms and my integrity. Because the other 3 dogs were getting aggresive too for watching the bulldogs conduct, it was a very dangerous situation and the owner saw everything. In the other hand, Im really upset to hotels.com, because I've being trying to contact them to tell them this situation, not just this situation, but the conditions this person is renting this facility, im a 240lb guy, and i was unable to shower, use the toilet or wash my teeth, this bathroom was literally a 1.5ft x 1.5ft . Unsane....!!!! I was so embarrassed with my mom, because she preferred to use someone elses bathroom intead the one i rented for her.
The elevator was so nasty, dirty and in some times wasnt working, forcing us to walk all the way up to the 5th floor, my mom is a 66 year old
Hotels.com used to have an impeccable customer service, but im not sure about that anymore... please, please.. dont stay here
Comment from Hotel Management
12 Oct 2022 by ps, Hotel Management
Mr JacobNO ONE BITED YOU!you were totally harm free, I urged you to stay in the 1st floor because you DID NOT LIKED DOGS AT ALL AND YOU SAYED NOWhen my bulldog went after you in seconds i was next to you!I tod you SEVERAL TIMES that day , and the next day WHAT CAN I DO TO MAKE YOU FELL safer and better, and dince you were leaving you politely said everything was fine.You rented our cheapest room, payed 30 dls per night and I told you FROM THE BEGINING THE BATHROOM WAS TINY, you will NOT agree on paying more for a private bathroom.As soon as you arrived I urged you to stay downstairs with your mother in a 2 bedroom room since both of you are pretty big and it will be super uncomfortable for you to stay and used the tiny bathroom.Yo DONT LIKE PETS AT ALL you should NOT stay in a PET friendly place.AND YOU WERE TOTALLY HARMLESS NOTHING HAPPEN TO YOU and YES you KIcked my dog in his head because of the tumorALL DOGS are sensitve and feel when somene does not like them.I am so sorry you had such a terrible time with ur, I truly advice you NEXT TIME DO NOT STAY IN A PET FRIENDLY ROOM and because of the size of you and your MOM DO STAY IN A ROOM WITH PRIVATE BATHWish you the best I apologize sincereley for all the inconvenciences, ALL THE BEST WISHES AND BLESSINGS THE OWNER
by A verified traveler
Posted 11 Aug 2022 on Hotels
Comment from Hotel Management
12 Aug 2022 by pilar, Hotel Management
Muchisimas GraciaS POR TUS COMENTARIOS ESPERAMOS TENERTE MUY PRONTO DE REGRESO
