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Hotel Universal

1.5 star property
Hotel with free parking, near Zócalo

Choose dates to view prices

Photo gallery for Hotel Universal

LCD TV, DVD player
Property amenity
Free WiFi
View from room
Exterior
In the heart of Mexico City, Hotel Universal offers a warm welcome with in-room WiFi and free self parking. Guests have praised the 24-hour front desk for its convenience and tour/ticket assistance.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Free WiFi

Room options

View all photos for Superior Room, 1 King Bed

Free WiFi

Superior Room, 1 King Bed

Highlights

LCD TV
Hair dryer
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Free WiFi

Standard Room, 1 Double Bed

Highlights

LCD TV
Hair dryer
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Interior

Hotel Dos Naciones

  • Parking included
  • Free WiFi
  • Room service
  • Housekeeping
7.4 out of 10, Good, 657 reviews
The price is P929
P1,111 total
includes taxes & fees
Feb 19 - Feb 20
Hotel Dos Naciones
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About the neighborhood

Map
Calzada de Guadalupe No. 25, Col. Maza, Mexico City, CDMX, 06270

What's nearby

  • Alameda Central - 4 min drive
  • Palacio de Bellas Artes - 4 min drive
  • Paseo de la Reforma - 4 min drive
  • Zócalo - 5 min drive
  • Basilica of Our Lady of Guadalupe - 6 min drive

Getting around

  • Estacion F.C Hidalgo (destruida) Station - 3 min walk
  • Mexico City Buenavista Station - 11 min drive
  • Benito Juarez International Airport (MEX) - 14 min drive

Restaurants

  • ‪Caldos de Gallina la Villa - ‬7 min walk
  • ‪Tortas don juan - ‬7 min walk
  • ‪Tortas Gigantes la Villa - ‬7 min walk
  • ‪Little Caesars Pizza - ‬4 min walk
  • ‪La kafeta - ‬7 min walk

About this property

Hotel Universal

Hotel near Paseo de la Reforma
Near Alameda Central, Hotel Universal provides everything you need. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • Smoke-free premises, a front-desk safe, and luggage storage
  • Tour/ticket assistance, a 24-hour front desk, and a vending machine
Room features
All guestrooms at Hotel Universal feature comforts such as free WiFi and free bottled water.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels and DVD players
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking options include a garage and a carport

Family friendly

  • DVD player

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • Free bottled water

More

  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 8:00 AM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 2 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

Parking height restrictions apply

Property is also known as

Hotel Universal Mexico City
Universal Mexico City
Hotel Universal Hotel
Hotel Universal Mexico City
Hotel Universal Hotel Mexico City

Frequently asked questions

Is Hotel Universal pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Universal?

Self parking is free at this property.

What time is check-in at Hotel Universal?

Check-in start time: 8:00 AM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Universal?

Check-out is at 2 PM. Late check-out is available for a fee (subject to availability).

Where is Hotel Universal located?

Located in Downtown Mexico City, this hotel is within 2 mi (3 km) of Tlatelolco Archaelogical Site, Zócalo, and Palacio de Bellas Artes. Paseo de la Reforma and Basilica of Our Lady of Guadalupe are also within 3 mi (5 km). Estacion F.C Hidalgo (destruida) Station is only a 3-minute walk and Lagunilla Station is 14 minutes.

Hotel Universal Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 121 out of 316 reviews
Rating 8 - Good. 122 out of 316 reviews
Rating 6 - Okay. 45 out of 316 reviews
Rating 4 - Poor. 12 out of 316 reviews
Rating 2 - Terrible. 16 out of 316 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rbojr
amazing beautiful mexico city
Stayed 7 nights in Oct 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rbojr
clean comfortable great staff hot water
Stayed 6 nights in Oct 2024

10/10 Excellent

robert

Liked: Property conditions & facilities, room comfort
rbojr
clean comfortable excellent staff hot water
Stayed 1 night in Sep 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel may look very aged, but the room is adequately sized with a spacious bathroom. It is not centrally located, and the price reflects that. Overall, it's a good value.
Stayed 1 night in Aug 2024

8/10 Good

robert

Liked: Cleanliness, staff & service, room comfort
rbojr
the bed was comfortable the water was hot i use mostly cold water the room was very hot exterior window has small opening the toilette leaks when flushed
Stayed 7 nights in May 2024

10/10 Excellent

Tyrus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, clean and near the airport
Cheap yet clean and in a good spot of town
Stayed 1 night in Apr 2024

2/10 Terrible

Orville

Disliked: Cleanliness, amenities, property conditions & facilities
Young woman hanging around roaming the halls late at night past 1am
Stayed 1 night in Feb 2024

8/10 Good

Abraham

Stayed 3 nights in Jan 2024

4/10 Poor

Doug

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was helpful. The bed was ok. The room smelled of cigarettes. It was dark with all the lights on. The wifi was barely usable. It was very inconvenient to get to. 20 min to any subway.
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Stayed 1 night in Jun 2023

10/10 Excellent

Nathalie, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it, very affordable, convenient, very nice staff. I would stay there again.
Stayed 5 nights in Jun 2022

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 3 nights in Apr 2022

8/10 Good

Grzegorz, montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good for what you pay for. The staff are welcoming and friendly.Close to public transportation.
Stayed 21 nights in Mar 2022

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Holly

Disliked: Staff & service, property conditions & facilities, room comfort
Unless you are a local, don't stay.
I am very disappointed, the hotel is hot and in a less than safe area. None of the staff speak English. The reviews you see on hotels.com are VERY misleading. The wifi is non existent and the "A/C" is a fan that blows hot air around. I was only able to bear one night and my wife and I had to move to a different hotel closer to the city center. We were told that this hotel is for locals. Not for tourists, so please bear that in mind! The price is good, but you're paying for what you will get. Poor room, poor a/c, poor wifi, and poor communication.
Stayed 13 nights in Apr 2021

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Mar 2021

8/10 Good

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019

8/10 Good

michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for a couple of nights
OK for a couple of nights. Reasonably clean. Very dark rooms. Good water pressure. A bit rundown. You can find better for about the same very nearby.
Stayed 2 nights in Jul 2019

8/10 Good

J.Bond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good for what you pay for. The staff are welcoming and friendly.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very good hotel and cheap
It is a very good hotel for the money. Room is perfect size. Bathroom is good. Staff don't speak English but that's not a problem really. First I thought it was hard to get to, but the metrobus drives very near. The area is safe.. Some told me it was close to Tepito and therefore unsafe (probably the reason for the low price), but the hotel is not located there and because it's close you will see police guarding the area more often. I felt hundred percent safe.
Stayed 5 nights in May 2019

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Universal is chill
It’s a cool convenient spot. I like the set up of privacy in the way the building interior is setup.
Stayed 1 night in Mar 2019