Ratings based on 317 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by Gerencia, Hotel Management
Nos alegra saber que tu experiencia fue tan positiva durante tu estancia. Valoramos mucho tu opinión y esperamos con entusiasmo recibirte de nuevo en nuestro hotel. ¡Gracias por confiar en nosotros para tu alojamiento!
by A verified traveler
Posted 10 Jun 2024
DO NOT STAY!! the second I walked into my room was the second I left. It’s dangerous and gross and dirty there a lots of cockroaches. Be warn!! And I did not get my money back
Comment from Hotel Management
17 Jun 2024 by Management, Hotel Management
We extend our sincere apologies for not meeting your anticipated experience. Your feedback holds significant value for us, and we are actively implementing measures to address the concerns you've raised. Our aim is always to deliver a positive experience, and your honest feedback guides us in identifying areas for improvement. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 28 May 2024
It was very hot absolutely no windows and no ventilation. There was no remote for the tv and the ceiling fan did not work. When we first walked into the room there was a water bug and two crickets on the food the bed still had someone else's hair in it
Comment from Hotel Management
31 May 2024 by Management, Hotel Management
We genuinely regret that your experience fell short of your expectations. Your feedback is invaluable to us, and we are committed to taking immediate action to address the areas of concern.
by A verified traveler
Posted 13 Apr 2024 on Hotels
Comment from Hotel Management
15 Apr 2024 by Gerencia, Hotel Management
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!
by A verified traveler
Posted 6 Apr 2024 on Hotels
La ubicación me parecio muy buena
Pero la limpieza no, el lavabo tenía cabellos, las toallas estaban percudidas, la regadera no tiene cortina.
No te dejan agua para beber, ni sábanas..
Solo la que cubre la cama
Comment from Hotel Management
12 Apr 2024 by Gerencia, Hotel Management
Lamentamos profundamente que no hayas tenido la experiencia que esperabas. Tus comentarios son valiosos para nosotros, y estamos tomando medidas para abordar las preocupaciones que has señalado. Nos esforzamos por ofrecer una experiencia positiva, y tu retroalimentación nos ayuda a trabajar en áreas de mejora. Gracias por tu honestidad.
by A verified traveler
Posted 26 Mar 2024 on Hotels
Comment from Hotel Management
12 Apr 2024 by Gerencia, Hotel Management
Lamentamos sinceramente cualquier inconveniente durante tu estancia. Valoramos tu feedback y estamos tomando medidas inmediatas para mejorar. Si decides reconsiderarnos en el futuro, nos esforzaremos al máximo para ofrecerte una experiencia más positiva.
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
16 Feb 2024 by Gerencia, Hotel Management
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!
by A verified traveler
Posted 20 Dec 2023
The staff should not deceive by saying that they do have room for future dates if they know it is not true. They made me waste time to be able to book somewhere else by saying they would have a place when they knew it wasn't true.This happened 2 times with a different person.
Comment from Hotel Management
3 Jan 2024 by Management, Hotel Management
We appreciate your comments about your recent stay at our hotel. We are sorry that you were not completely satisfied. We are committed to offering rewarding experiences to our guests and take your feedback seriously. We will work on the aforementioned areas to ensure significant improvements. We hope you can consider giving us another opportunity to demonstrate our progress to you. Your satisfaction is important to us.
by A verified traveler
Do not stay here!
Posted 1 Nov 2023 on HotelsDO NOT STAY HERE!!! We had roaches in our room! The room walls and bed sheets are stained and run down. The location is great and the staff helpful. Aside from that, stay away.
Comment from Hotel Management
1 Nov 2023 by Gerencia, Hotel Management
We regret your unsatisfactory experience in our hotel and we appreciate your comments to improve. We will take your comments seriously for future improvements. We hope to have the opportunity to provide you with a better experience on your next visit.
by A verified traveler
Posted 5 Sep 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by Gerencia, Hotel Management
Agradecemos sinceramente tu calificación perfecta para nuestro establecimiento. Estamos encantados de que hayas tenido una experiencia tan positiva con nosotros. Esperamos continuar brindándote un servicio excepcional y esperamos con ansias tu próxima visita. ¡Gracias por elegirnos y por tu apoyo!
