Ratings based on 972 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
First night they gave me a small room with single full size bed. Which I booked for a double queen bed room. I talked to the receptionist which who was rude and did not want to accommodate me to what I originally booked for. I also complain how the bed was broken and the room on top of it smelled. She just told me I had to deal with it until the next morning. The next morning they switch my room after speaking to management. The room was a little better. Regardless it was too noisy, not heating or cooling, no safe box, floors werent moped full of stains, the towels were old, and no remote to tv unless you asked at the reception and they didnt work or had any. Hotel has no control over their rooms availability. They are knocking on the doors in the mornings to see if the rooms are occupied. I wont be returning to this hotel or recommend this hotel or be booking with expedia again. My week of vacation was a nightmare since day one at this hotel.
by A verified traveler from XALAPA
Posted 3 Jan 2025
Affordable but hotel is dated. Elevator not dependable. Furnushing are old. My view ia always a wall.....but affordable
by A verified traveler
Posted 1 Jan 2025
The area
by A verified traveler from XALAPA
Posted 29 Dec 2024
Good price....1st day no water, 1 day no elevator. Its old. Front desk not friendly or helpful. Waited from 830 am to 4pm to fix my tv controller....still no one comes
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 18 Nov 2024
This is a budget hotel located outside the tourist area. It is ok for someone familiar with Mexico City. I do not recommend the hotel or area for unexperienced travelers and families.
by A verified traveler
Posted 16 Nov 2024
The location was very dirty
